Customer Service Representative

Job Summary: We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer inquiries, provide information about our services, resolve complaints, and ensure an excellent customer experience. Key Responsibilities: * Answer customer calls, emails, and WhatsApp messages promptly. * Provide accurate information about company services and pricing. * Handle customer complaints professionally and follow up until resolved. * Schedule appointments and coordinate with the operations team. * Maintain customer records and update the CRM/database. * Follow up with customers after service completion to ensure satisfaction. * Respond to inquiries on social media and online platforms. * Escalate complex issues to the relevant department. * Prepare daily reports on customer inquiries and complaints. * Maintain a positive and professional attitude at all times. Requirements: * High school diploma or bachelor’s degree (preferred). * 1–2 years of experience in customer service (preferred). * Excellent communication skills in English (Arabic is an advantage). * Good computer skills (Microsoft Office, email, CRM systems). * Strong problem-solving and multitasking abilities. * Professional telephone etiquette. * Ability to work under pressure and as part of a team. Skills: * Excellent communication and listening skills. * Customer-focused attitude. * Time management and organizational skills. * Attention to detail. * Positive and professional personality. Location: Abu Dhabi, UAE Employment Type: Full-time Show more Show less

High school diploma or bachelor’s degree (preferred). 1–2 years of experience in customer service (preferred). Excellent communication skills in English (Arabic is an advantage). Good computer skills (Microsoft Office, email, CRM systems). Strong problem-solving and multitasking abilities. Professional telephone etiquette. Ability to work under pressure and as part of a team.

Answer customer calls, emails, and WhatsApp messages promptly. Provide accurate information about company services and pricing. Handle customer complaints professionally and follow up until resolved. Schedule appointments and coordinate with the operations team. Maintain customer records and update the CRM/database. Follow up with customers after service completion to ensure satisfaction. Respond to inquiries on social media and online platforms. Escalate complex issues to the relevant department. Prepare daily reports on customer inquiries and complaints. Maintain a positive and professional attitude at all times.