Customer Service Representative

Our client is a customer-focused organization committed to delivering exceptional service and building lasting relationships with its clients. As part of its continued growth, the company is looking to appoint a Customer Service Representative who can serve as the first point of contact for customers while ensuring a consistently positive service experience. The Role The Customer Service Representative will be responsible for handling customer inquiries, resolving service-related issues, processing requests, and maintaining high levels of customer satisfaction. The successful candidate will demonstrate excellent communication skills, patience, and a genuine commitment to delivering outstanding customer experiences while supporting the organization’s service standards. Responsibilities • Respond to customer inquiries via phone, email, and digital communication channels. • Handle customer requests efficiently while ensuring a professional and courteous experience. • Resolve complaints promptly or escalate complex issues to the appropriate departments. • Process customer orders, service requests, and account updates accurately. • Maintain accurate records of customer interactions within the CRM system. • Follow up with customers to ensure issues have been resolved satisfactorily. • Coordinate with internal departments to facilitate timely customer support. • Monitor service quality and identify opportunities for process improvement. • Contribute to achieving customer satisfaction and service performance targets. • Stay informed about company products, services, and policies to provide accurate information. Qualifications • Bachelor’s degree or Diploma in Business Administration or a related field. • 2+ years of experience in customer service or client support. • Excellent verbal and written communication skills. • Strong problem-solving and conflict resolution abilities. • Customer-focused mindset with a professional attitude. • Experience using CRM platforms is preferred. • Good organizational and multitasking skills. • Fluency in English is required; Arabic would be an advantage. Show more Show less