Customer Service-Order Processing

Food Specialties Limited (FSL) is a leading beverage and food ingredients supplier in the Middle East and Africa. FSL's foundation is built on the values of a forward-thinking, entrepreneurial family business. We pride ourselves on our culture that promotes the holistic well-being of our team, a growth-from-within mindset, and a flexible and result-oriented work atmosphere. At the heart of everything we do is our team of highly passionate and diligent professionals, each of whom are experts in their own field. Job Summary: The Customer Service Representative -Order Processing Executive manages the entire order processing lifecycle, from initial customer interaction to final delivery, by effectively coordinating with customers, suppliers, sales, and logistics to ensure efficient and accurate order fulfillment. Key Responsibilities: • Receive enquiries, acknowledge them immediately and record them appropriately. • Categorize sales enquiries for immediate action i.e. for discussing with the sales team, for future reference, etc. • Obtain quotations and send proforma to customers. • Prepare purchase orders in consultation with the sales team. • Coordinate between suppliers and customers for processing sales orders. • Coordinate with logistics team to ensure timely delivery of orders. • Follow-up for the payment from customers. • Liaise with logistics team and update availability of stocks, maintain re-order levels. • Update sale managers on the status of the orders, issues and stock levels. • Arrange to send samples as and when required, receive feedback on the evaluation. • Respond to customer complaints and escalate sensitive issues to seniors. • Generate BO sales reports as and when required. Person Specifications: • Preferably a Graduate with Commerce Or Business Management Or International Trade Business. • A minimum of 3 to 4 years of experience in the UAE/GCC region is required. • Experience in a Customer service or Sales coordination role in a B2B business set-up. • Knowledgeable about Re-invoicing, Payment terms, import & export procedures. • Excellent with MS office such as Excel (Vlookup, Pivot), word, power point plus Outlook. • Knowledge on any ERP system, CRM. • Good communication skills in English and Arabic is a must. • Good follow up and organization skills with attention to detail. What FSL Offers: • A competitive salary and comprehensive benefits package. • A collaborative and inclusive workplace culture that values diversity and innovation. • Access to perks such as flexible work arrangements and wellness programs. Show more Show less

Minimum 3 to 4 years of experience in UAE/GCC in a Customer service or Sales coordination role (B2B). Knowledge of invoicing, payment terms, and import/export procedures. Proficiency in MS Excel (including VLOOKUP and Pivot), Word, PowerPoint, and Outlook. Experience with ERP or CRM systems. Strong English and Arabic communication skills.

Receive enquiries and acknowledge them; categorize inquiries for action; obtain quotations and send proforma to customers; prepare purchase orders with sales team; coordinate between suppliers and customers for order processing; coordinate with logistics for timely delivery; follow up on customer payments; update stock availability and reorder levels; inform sales managers about order status and stock issues; arrange samples and collect feedback; respond to customer complaints and escalate when needed; generate sales reports as required.