Head Waiter

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. We are currently hiring for Head Waiter Professionals across our award-winning Daylife portfolio, including AURA Skypool, TAPASAKE, Bâoli, and Azure Beach. We are looking for experienced, dynamic, and highly presentable Head Waiters with a passion for creating exceptional guest experiences in luxury lifestyle dining, beach clubs, and nightlife venues. Key Responsibilities • Lead and supervise the front-of-house team during service, ensuring exceptional guest experiences and smooth daily operations. • Support the Restaurant Management team in maintaining the highest standards of luxury hospitality and service excellence. • Train, coach, and mentor waiters and runners to deliver consistent brand standards. • Ensure efficient table management, service flow, and guest satisfaction throughout each shift. • Handle guest requests and resolve concerns professionally, ensuring memorable dining experiences. • Collaborate closely with the kitchen and bar teams to ensure seamless service delivery. • Monitor grooming, hygiene, and operational standards in line with company policies. Ideal Candidate • 3-6 years of Food & Beverage experience, including at least 1-2 years as a Head Waiter, Captain, or Senior Waiter within a luxury hotel, fine dining, beach club, or lifestyle dining concept. • Strong leadership and team development skills. • Excellent communication and guest engagement abilities. • Experience working in high-volume luxury hospitality environments. • Passionate about delivering exceptional guest experiences. • Fluent in English; additional languages are an advantage. Show more Show less

3-6 years of Food & Beverage experience, including at least 1-2 years as a Head Waiter, Captain, or Senior Waiter within a luxury hotel, fine dining, beach club, or lifestyle dining concept. Strong leadership and team development skills. Excellent communication and guest engagement abilities. Experience working in high-volume luxury hospitality environments. Passionate about delivering exceptional guest experiences. Fluent in English; additional languages are an advantage.

Lead and supervise the front-of-house team during service, ensuring exceptional guest experiences and smooth daily operations. Support the Restaurant Management team in maintaining the highest standards of luxury hospitality and service excellence. Train, coach, and mentor waiters and runners to deliver consistent brand standards. Ensure efficient table management, service flow, and guest satisfaction throughout each shift. Handle guest requests and resolve concerns professionally, ensuring memorable dining experiences. Collaborate closely with the kitchen and bar teams to ensure seamless service delivery. Monitor grooming, hygiene, and operational standards in line with company policies.