Assistant Guest Relations Manager

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. We are seeking an experienced and charismatic Assistant Guest Relations Manager to join TAPASAKE, our award-winning lifestyle dining destination where Japanese cuisine meets Mediterranean flavors. Set against breathtaking views and a vibrant atmosphere, TAPASAKE offers an elevated guest experience through exceptional cuisine, innovative beverages, and world-class service. If you are passionate about creating unforgettable guest journeys, building meaningful relationships, and leading service excellence in a luxury lifestyle environment, we invite you to become part of our dynamic team. Key Responsibilities • Support the Guest Relations Manager in overseeing daily guest relations operations. • Deliver exceptional guest experiences from arrival to departure. • Manage VIP guests, special occasions, and guest preferences. • Lead and coach the hostess and guest relations team. • Handle guest feedback and service recovery professionally. • Coordinate with restaurant operations to ensure seamless service. • Monitor reservation flow and seating efficiency. • Maintain guest profiles and CRM standards where applicable. • Uphold luxury hospitality and brand standards. • Foster a welcoming, energetic, and guest-focused environment. Ideal Candidate • Minimum 3 years' experience in Guest Relations within luxury hospitality. • Previous supervisory experience preferred. • Experience with premium restaurants, beach clubs, or lifestyle venues. • Strong interpersonal and communication skills. • Confident handling VIP and international guests. • Experience with reservation systems such as SevenRooms or OpenTable is advantageous. • Passion for delivering exceptional guest experiences. Show more Show less

Minimum 3 years' experience in Guest Relations within luxury hospitality. Previous supervisory experience preferred. Experience with premium restaurants, beach clubs, or lifestyle venues. Strong interpersonal and communication skills. Confident handling VIP and international guests. Experience with reservation systems such as SevenRooms or OpenTable is advantageous.

Support the Guest Relations Manager in overseeing daily guest relations operations. Deliver exceptional guest experiences from arrival to departure. Manage VIP guests, special occasions, and guest preferences. Lead and coach the hostess and guest relations team. Handle guest feedback and service recovery professionally. Coordinate with restaurant operations to ensure seamless service. Monitor reservation flow and seating efficiency. Maintain guest profiles and CRM standards where applicable. Uphold luxury hospitality and brand standards. Foster a welcoming, energetic, and guest-focused environment.