Guest Relations Officer

• Role - customer Service Represntative • Contract - 6 Months • Salary - 3500 AED • Immediate Joiners only Key Responsibilities Customer Experience & Engagement • Act as the primary point of contact for customers • Ensure a positive and seamless customer journey across all touchpoints • Proactively engage with customers to understand their needs and expectations Issue Resolution & Support • Handle customer queries, complaints, and escalations efficiently • Ensure timely resolution of issues while maintaining service quality • Coordinate with internal teams to resolve customer concerns Customer Retention & Satisfaction • Monitor customer satisfaction levels and take corrective actions • Build strong relationships to improve retention and loyalty • Identify at-risk customers and take proactive measures Feedback & Improvement • Collect customer feedback and share insights with relevant teams • Recommend process improvements to enhance customer experience Reporting & Tracking • Maintain accurate records of customer interactions • Track KPIs such as customer satisfaction (CSAT), response time, and resolution time Regards TASC Recruitment Team Show more Show less

Key Responsibilities:\nCustomer Experience & Engagement: Act as the primary point of contact for customers; Ensure a positive and seamless customer journey across all touchpoints; Proactively engage with customers to understand their needs and expectations.\nIssue Resolution & Support: Handle customer queries, complaints, and escalations efficiently; Ensure timely resolution of issues while maintaining service quality; Coordinate with internal teams to resolve customer concerns.\nCustomer Retention & Satisfaction: Monitor customer satisfaction levels and take corrective actions; Build strong relationships to improve retention and loyalty; Identify at-risk customers and take proactive measures.\nFeedback & Improvement: Collect customer feedback and share insights with relevant teams; Recommend process improvements to enhance customer experience.\nReporting & Tracking: Maintain accurate records of customer interactions; Track KPIs such as customer satisfaction (CSAT), response time, and resolution time.