Business Development Manager – (Catering & Soft FM)

Business Development Manager – Contract Catering, Soft FM & Support Services Role Purpose We are seeking a results-driven Business Development professional with UAE experience in contract catering, cleaning, housekeeping, soft facilities management, integrated support services, or manpower outsourcing. The role will focus on generating new business, managing tenders, developing client relationships, negotiating contracts, and supporting mobilisation of awarded projects. Key Responsibilities Business Development • Identify and secure new opportunities across contract catering, cleaning, housekeeping, soft FM, pest control, specialised cleaning, and support services. • Generate leads through networking, client visits, referrals, consultants, procurement contacts, and market research. • Build and manage a qualified sales pipeline against monthly and annual targets. • Develop new accounts and identify cross-selling opportunities. Tender and Proposal Management • Identify government, semi-government, and private-sector tenders. • Coordinate site visits, scope reviews, and clarification meetings. • Work with Operations, Finance, HR, and Procurement to prepare: • Technical and commercial proposals • Manpower and mobilisation plans • Pricing and margin models • Service-delivery methodologies • Participate in presentations, negotiations, and contract finalisation. Client and Contract Management • Build relationships with procurement heads, facility managers, consultants, government stakeholders, and corporate decision-makers. • Understand client requirements and propose suitable service solutions. • Support contract renewals, account growth, and client retention. • Coordinate the handover and mobilisation of newly awarded contracts. Reporting • Maintain accurate opportunities and client records in the CRM. • Prepare pipeline, forecast, tender, conversion, and market reports. • Track performance against revenue and contract-acquisition targets. Mandatory Requirements • 5–8 years of Business Development or Sales experience. • Minimum 5 years of UAE market experience. • Direct experience in contract catering, cleaning, housekeeping, soft FM, integrated FM, specialized cleaning, or manpower outsourcing. • Proven tender, proposal, contract-negotiation, and new-business acquisition experience. • Understanding of manpower planning, service costing, pricing, and mobilization. • Strong UAE client and procurement network. • Good CRM, forecasting, presentation, and negotiation skills. • Valid UAE driving licence. Show more Show less

Minimum 5+ years of experience in Business Development or B2B Sales. Strong UAE market exposure and an established client network. Experience in healthcare, catering, housekeeping, hospitality, or facilities management is preferred. Proven experience in tender management, procurement engagement, and contract acquisition. Strong communication, presentation, negotiation, and relationship-management skills. Ability to work independently and achieve revenue targets. Valid UAE driving licence is preferred.

Identify and develop new business opportunities across target service sectors. Generate leads through networking, referrals, client visits, and market research. Build and manage a strong sales pipeline to achieve revenue targets. Develop and execute business development strategies to increase market share. Build relationships with clients, consultants, procurement teams, and key decision-makers. Conduct client meetings, presentations, and site visits. Understand client requirements and propose suitable service solutions. Identify government and private-sector tenders. Coordinate technical and commercial proposals and ensure timely submissions. Participate in commercial discussions, negotiations, and contract closures. Support contract renewals, upselling, cross-selling, and account growth. Represent the organization at industry events and networking forums. Collaborate with Operations and Finance teams to support smooth project implementation. Maintain CRM records, sales forecasts, and periodic performance reports.