Assistant Manager : IT Support : Apple specialist

We are seeking an accomplished Support Engineer with deep expertise in all Apple products to provide premium technical support to our CXO-level users. The ideal candidate will possess excellent communication skills, an understanding of executive stakeholder needs, and the ability to resolve complex issues promptly and discreetly. This role requires a proactive, service-oriented professional who can ensure seamless technology experiences for our leadership team. Key Responsibilities • Deliver high-quality, personalized technical support for Apple devices (MacBook, iMac, iPad, iPhone, Apple Watch, Apple TV, etc.) to CXO users. • Diagnose, troubleshoot, and resolve hardware, software, network, and application issues across all Apple platforms. • Provide guidance and training on Apple product features, best practices, and security protocols tailored to executive users. • Manage device setup, configuration, migration, and upgrades, ensuring minimal disruption to executive schedules. • Coordinate with internal IT teams and external vendors for swift resolution of escalated issues. • Maintain confidentiality and discretion while handling sensitive executive information and requests. • Document support activities, solutions provided and maintain accurate records for future reference. • Stay updated on the latest Apple product releases, software updates, and emerging technologies relevant to executive usage. • Assist with the integration of Apple devices into secure corporate environments, including MDM (Mobile Device Management) and enterprise security standards. • Should also have knowledge of Microsoft windows and associated products to support users with Microsoft devices/products Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • Minimum 5 years’ experience supporting Apple and Microsoft products in a corporate environment, with a focus on senior leadership users. • Expert-level knowledge of Apple hardware, macOS, iOS/iPadOS, and Apple ecosystem services (iCloud, Apple ID, Continuity, etc.) and also on Microsoft products • Outstanding troubleshooting skills for both hardware and software issues. • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Strong customer service orientation and ability to work under pressure and tight timelines. • Experience with enterprise tools such as JAMF, Apple Business Manager, and MDM solutions is highly desirable. • Professional certifications (ACSP, ACTC, or equivalent) are an advantage. • Ability to maintain discretion and confidentiality at all times. Personal Attributes • Polished, professional demeanor suitable for executive interaction. • Proactive, resourceful, and solution-oriented approach. • High degree of integrity and reliability. • Flexible with working hours and availability to support urgent executive requests. Show more Show less

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Minimum 5 years’ experience supporting Apple and Microsoft products in a corporate environment, with a focus on senior leadership users. Expert-level knowledge of Apple hardware, macOS, iOS/iPadOS, and Apple ecosystem services (iCloud, Apple ID, Continuity, etc.) and also on Microsoft products. Outstanding troubleshooting skills for both hardware and software issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation and ability to work under pressure and tight timelines. Experience with enterprise tools such as JAMF, Apple Business Manager, and MDM solutions is highly desirable. Professional certifications (ACSP, ACTC, or equivalent) are an advantage. Ability to maintain discretion and confidentiality at all times.

Deliver high-quality, personalized technical support for Apple devices (MacBook, iMac, iPad, iPhone, Apple Watch, Apple TV, etc.) to CXO users. Diagnose, troubleshoot, and resolve hardware, software, network, and application issues across all Apple platforms. Provide guidance and training on Apple product features, best practices, and security protocols tailored to executive users. Manage device setup, configuration, migration, and upgrades, ensuring minimal disruption to executive schedules. Coordinate with internal IT teams and external vendors for swift resolution of escalated issues. Maintain confidentiality and discretion while handling sensitive executive information and requests. Document support activities, solutions provided and maintain accurate records for future reference. Stay updated on the latest Apple product releases, software updates, and emerging technologies relevant to executive usage. Assist with the integration of Apple devices into secure corporate environments, including MDM (Mobile Device Management) and enterprise security standards. Should also have knowledge of Microsoft Windows and associated products to support users with Microsoft devices/products.