Assistant Front Office Manager (German Speaking Skills) - 5 Star Hotel in Dubai, UAE

The Talent Hub is partnering with a prestigious 5-star hotel in Dubai to recruit an experienced and service-driven Assistant Front Office Manager. This is an excellent opportunity for a hospitality professional with a passion for guest service and operational excellence to join a hotel renowned for delivering exceptional guest experiences. Key Responsibilities • Support the Front Office Manager in the day-to-day management of Front Office operations, including Reception, Guest Relations, Concierge, and Communications. • Lead, coach, and motivate the Front Office team to consistently deliver outstanding guest service. • Ensure smooth arrival, departure, and in-house guest experiences while maintaining luxury brand standards. • Handle guest feedback and resolve concerns promptly, professionally, and with a focus on guest satisfaction. • Monitor daily operations, room availability, occupancy, and revenue opportunities in collaboration with the Reservations and Revenue teams. • Ensure compliance with hotel policies, cash handling procedures, and operational standards. • Assist with colleague training, performance management, scheduling, and succession planning. • Work closely with Housekeeping, Engineering, Sales, and Food & Beverage teams to ensure seamless guest experiences. • Prepare operational reports and support the achievement of departmental KPIs. Requirements • Previous experience as an Assistant Front Office Manager or seasoned Duty / Guest Relations Manager experience within a luxury 5-star hotel. • Fluent German Speaking Skills is a must. • Strong understanding of Front Office operations and luxury guest service standards. • Excellent leadership, communication, and problem-solving skills. • Experience using hotel property management systems (Opera Cloud or Opera PMS preferred). • Strong organisational skills with the ability to perform effectively in a fast-paced environment. • Commercial awareness with an understanding of revenue optimisation and guest satisfaction metrics. • Fluency in English is essential; additional languages are an advantage. • Bachelor's degree or diploma in Hospitality Management or a related field is preferred. What's on Offer • Gross salary of AED 16,500 • Two Weekly Off Days • Yearly Flight Allowance • Opportunity to join a prestigious hotel group in Dubai. • Career growth within a dynamic and internationally recognised hospitality environment. • A collaborative and multicultural workplace committed to excellence. If you are a passionate hospitality professional ready to take the next step in your Front Office career, we would love to hear from you. Apply now or submit your CV in confidence to The Talent Hub. Show more Show less

Previous experience as an Assistant Front Office Manager or seasoned Duty / Guest Relations Manager experience within a luxury 5-star hotel. Fluent German speaking skills. Strong understanding of Front Office operations and luxury guest service standards. Excellent leadership, communication, and problem-solving skills. Experience using hotel property management systems (Opera Cloud or Opera PMS preferred). Fluency in English is essential; additional languages are an advantage. Bachelor's degree or diploma in Hospitality Management or a related field is preferred.

Support the Front Office Manager in the day-to-day management of Front Office operations, including Reception, Guest Relations, Concierge, and Communications. Lead, coach, and motivate the Front Office team to consistently deliver outstanding guest service. Ensure smooth arrival, departure, and in-house guest experiences while maintaining luxury brand standards. Handle guest feedback and resolve concerns promptly, professionally, and with a focus on guest satisfaction. Monitor daily operations, room availability, occupancy, and revenue opportunities in collaboration with the Reservations and Revenue teams. Ensure compliance with hotel policies, cash handling procedures, and operational standards. Assist with colleague training, performance management, scheduling, and succession planning. Work closely with Housekeeping, Engineering, Sales, and Food & Beverage teams to ensure seamless guest experiences. Prepare operational reports and support the achievement of departmental KPIs.