Customer Service Logistics

Company Description AZTEC SHIPPINGS LLC is a Global Freight Forwarding company having its presence in UAE and East African countries. It serves regionally and as well as international clients with reliable cargo movement and transport solutions. The organization focuses on efficient coordination of shipments, documentation, and customer communication to ensure smooth delivery processes. AZTEC SHIPPINGS LLC values professionalism, accuracy, and responsive service in all customer interactions. Team members work in a collaborative environment that supports continuous improvement in logistics operations and client experience. Role Description The Customer Service Logistics role is a full-time, on-site position based in Dubai. The individual in this role will handle daily customer inquiries, coordinate shipment details, and provide timely updates on delivery status. Responsibilities include managing phone and email communication, resolving service issues, monitoring customer requests, and ensuring accurate documentation of logistics activities. The role also involves working closely with internal operations and external partners to maintain high customer satisfaction and a consistent customer experience. The team member will be expected to follow company procedures, meet performance targets, and contribute to process improvements in customer service and logistics. Qualifications • Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues professionally. • Experience maintaining high levels of Customer Satisfaction and enhancing overall Customer Experience. • Excellent Phone Etiquette, clear communication, and active listening skills for client interactions. • Ability to work on-site in Dubai, manage multiple tasks, and stay organized in a fast-paced logistics environment. • Prior experience in logistics & shipping is MUST. • Proficiency in English; additional language skills are beneficial. • Comfort with basic computer systems, CRM tools, and standard office software. • Diploma or degree in Business, Logistics, or a related discipline is preferred. Show more Show less

Handle daily customer inquiries, coordinate shipment details, and provide timely updates on delivery status. Manage phone and email communication, resolve service issues, monitor customer requests, and ensure accurate documentation of logistics activities. Work closely with internal operations and external partners to maintain high customer satisfaction and a consistent customer experience. Follow company procedures, meet performance targets, and contribute to process improvements in customer service and logistics.