Customer Service Operations Associate

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. To be added later About The Job Responsible to handle accounts, as assigned by the Customer Service Manager. • Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account. • Develop strong relationships with customers based on trust, honesty and mutual respect. • Responsible to ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders. • Ensures all customer data, tariff’s & SOPs are duly filed & updated/valid at any given time. • Provide innovative & workable solutions to issues (if any). • Have regular monthly/quarterly meetings with customers & ensure close follow up is done on the action points. • Responsible towards contributing towards the departmental goals & achieving individual KPI’s. • Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures. Commercial upselling skills • Drive and push the CIP development. • Act as a backup in any team member’s absence. • Handle any other tasks as assigned by the manager. About You Secondary: Bachelor’s degree Experience: Prior experience working in the customer service department, handling logistics accounts, Freight knowledge Knowledge of customs clearance process within the freezone is mandatory Professional: Proficient in Microsoft Office applications Others: Excellent communication skills About Our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY! Show more Show less

Secondary: Bachelor’s degree; Experience: Prior experience working in the customer service department, handling logistics accounts, Freight knowledge; Knowledge of customs clearance process within the freezone is mandatory; Professional: Proficient in Microsoft Office applications; Others: Excellent communication skills

Responsible to handle accounts, as assigned by the Customer Service Manager. Manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account. Develop strong relationships with customers based on trust, honesty and mutual respect. Ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders. Ensure all customer data, tariff’s & SOPs are duly filed & updated/valid at any given time. Provide innovative & workable solutions to issues (if any). Have regular monthly/quarterly meetings with customers & ensure close follow up is done on the action points. Responsible towards contributing towards the departmental goals & achieving individual KPI’s. Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures. Commercial upselling skills. Drive and push the CIP development. Act as a backup in any team member’s absence. Handle any other tasks as assigned by the manager.