Customer Service Representative

About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. For more information please visit www.akzonobel.com © 2024 Akzo Nobel N.V. All rights reserved. Job Purpose We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery Key Accountabilities • Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers. • Dealing with the Customers to service their orders. • Processing end to end orders including delivery related, TAS (PO, GRN and invoicing). • Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries. • To Manage and review task like OTIF, SLOB, and Back Orders. • To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships • Manages the order-to-cash process with excellence in order processing • Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer. • Ensures order processing is handled with accuracy. • Raises issues in delivery, documentation and/or invoices process with Supervisor. • Acts as first level contact with customer for answers to questions and in attempting to resolve complaints. • Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products). • Makes proposals for improvements on work processes. • Completes registering / filing / archiving of customer service-related documentation. • Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning, • Logistics functions to maintain consistency in approach towards customer service in the organization. • Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations. • Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions. Experience • At least 3 years customer service experience required. • University graduate or equivalent. • This role requires written and spoken skills in English languages • Knowledge of ERP SAP systems is mandatory. • Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. • Must be able to work well in a team environment • MS OA ce (xcel / Word / PowerPoint). • Good customer service and negotiation skills. • Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 53668 Show more Show less

At least 3 years customer service experience required. University graduate or equivalent. This role requires written and spoken skills in English. Knowledge of ERP SAP systems is mandatory. Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment. MS Office (Excel, Word, PowerPoint). Good customer service and negotiation skills. Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficiently. Sound understanding of other functional areas: sales, supply chain, marketing and logistics.

Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers. Dealing with the Customers to service their orders. Processing end to end orders including delivery related, TAS (PO, GRN and invoicing). Collaborating closely with Supply/Sales/Demand and Logistics and serving as the initial point of contact for all type of customer related enquiries. To Manage and review task like OTIF, SLOB, and Back Orders. To manage order receipt timely, prioritising timely order processing and good customer interactions and relationships. Manages the order-to-cash process with excellence in order processing. Registers and processes customer orders in the ERP system received via electronic mail, and phone or through other contact with the customer. Ensures order processing is handled with accuracy. Raises issues in delivery, documentation and/or invoices process with Supervisor. Acts as first level contact with customer for answers to questions and in attempting to resolve complaints. Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products). Makes proposals for improvements on work processes. Completes registering / filing / archiving of customer service-related documentation. Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization. Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations. Timely and accurately upload final documents to customer invoice portals, ensuring error-free transactions.