Customer Service Specialist

Job Description About The Role The Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction. Key Responsibilites • Provide customer service and conduct sales with new and existing customers via telephone; • Support the dealers in regard to technical questions; • Make agreements in regard to prices and delivery conditions; • Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up; • Ensure correct administrative completions of sales orders, such as the processing in the ERP system; • Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars; • Monitor the delivery times and inform the customer; • Maintain contact with the client, such as providing product and price information; • Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions; • Perform commercial activities focused on sales to attract new customers; • Maintain contact with the customers; • Analyze external market and competition; • Work in conjunction with Finance department in regard to late payments and delivery stoppage. Role Requirements • Very good command of English language (both spoken and written) • Excellent verbal and written skills with a consultative sales approach. • Basic understanding of technology or strong interest in learning. • BA degree in business related field will be an asset Your Location: Dubai Diversity, Equity & Inclusion (DEI) We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success. Join us and be part of a team where everyone belongs! Job Details Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.hyva.com Job Function: Customer Service Company Industry/ Sector: Truck Transportation What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected]. Show more Show less

Very good command of English language (both spoken and written); Excellent verbal and written skills with a consultative sales approach; Basic understanding of technology or strong interest in learning; BA degree in business related field will be an asset

Provide customer service and conduct sales with new and existing customers via telephone; Support the dealers in regard to technical questions; Make agreements in regard to prices and delivery conditions; Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up; Ensure correct administrative completions of sales orders, such as the processing in the ERP system; Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars; Monitor the delivery times and inform the customer; Maintain contact with the client, such as providing product and price information; Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions; Perform commercial activities focused on sales to attract new customers; Maintain contact with the customers; Analyze external market and competition; Work in conjunction with Finance department in regard to late payments and delivery stoppage