Customer Service Executive (Mandarin Speaking)

Our client is a globally recognized leader in sustainable aluminium solutions, serving the construction and architectural industries across Europe, the Middle East, Africa, and Asia, Is Looking for Mandarin-Speaking Customer Service Executive | Dubai, UAE Join a globally recognized industry leader and play a key role in customer success, supplier coordination, and supply chain operations. If you're fluent in Mandarin and English and thrive in a fast-paced environment, we'd love to hear from you. Salary Range: AED 10,000 - AED 12,000 + Benefits Key Responsibilities Quotation Management • Prepare and submit accurate quotations to customers and distributors in a timely manner. • Liaise with the Sales team to understand customer requirements and ensure quotations reflect the correct products, pricing, and commercial terms. • Follow up on quotations to convert them into confirmed customer orders. • Maintain accurate quotation records and documentation. Customer & Supplier Communication • Act as the primary point of contact for Mandarin-speaking customers and suppliers. • Communicate effectively in Mandarin and English to ensure smooth coordination across all stakeholders. • Respond promptly to customer inquiries and provide updates on quotations, orders, product availability, and delivery schedules. • Build and maintain strong relationships with customers, distributors, and suppliers. Logistics Coordination • Coordinate logistics activities to ensure timely delivery of customer orders in the correct quantities. • Work closely with suppliers, freight forwarders, warehouses, and internal departments to manage shipments. • Resolve shipping and delivery issues proactively. • Ensure all shipping documentation, invoices, packing lists, and delivery documents are processed accurately. Order Processing & Documentation • Process customer orders accurately in the ERP system. • Maintain complete records of quotations, orders, correspondence, and shipping documents. • Prepare reports on quotation status, order progress, and logistics performance. • Ensure timely invoicing of all outgoing goods. • Ensure customers receive invoices immediately upon dispatch. • Support the Finance team during account reconciliation by providing required documentation. • Visit key customers at least once annually to strengthen business relationships where applicable. Cross-functional Collaboration • Work closely with Sales, Procurement, Warehouse, Logistics, and Finance teams to ensure efficient order processing and customer satisfaction. • Coordinate internally to resolve issues related to pricing, inventory, orders, and deliveries. Customer Service • Deliver exceptional customer service by resolving inquiries and complaints professionally. • Support customers with product information, order tracking, after-sales service, and issue resolution. • Ensure a positive customer experience throughout the order lifecycle. Candidate Profile • Proven experience in customer service, supply chain, logistics coordination, or a similar role. • Fluency in Mandarin (Chinese)and English is mandatory (both written and spoken). • Arabic language skills are an advantage but not mandatory. • Experience working with Chinese suppliers, manufacturers, or customers is highly preferred. • Strong understanding of logistics, supply chain, import/export, and distribution processes. • Proficient in Microsoft Office(Excel, Word, PowerPoint) and ERP/CRM systems such as SAP or Salesforce. • Excellent communication, negotiation, and interpersonal skills. • Strong organizational skills with high attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Customer-focused with strong problem-solving abilities. • Bachelor's degree in business administration, Supply Chain, Logistics, or a related discipline is preferred. Show more Show less

Mandarin and English proficiency (written and spoken); Bachelor's degree in business administration, Supply Chain, Logistics, or a related discipline (preferred); Proven experience in customer service, supply chain, logistics coordination, or a similar role; Experience with ERP/CRM systems such as SAP or Salesforce; Proficiency in Microsoft Office (Excel, Word, PowerPoint); Strong communication, negotiation, and interpersonal skills; Ability to manage multiple priorities in a fast-paced environment.

Quotation Management: prepare and submit accurate quotations; liaise with Sales to reflect correct products, pricing, and terms; follow up on quotations to convert to orders; maintain quotation records. Customer & Supplier Communication: act as primary contact for Mandarin-speaking customers and suppliers; respond in Mandarin and English; update on quotations, orders, availability, and delivery; build relationships. Logistics Coordination: coordinate logistics to ensure timely delivery; work with suppliers, freight forwarders, warehouses, and internal teams; resolve shipping issues; ensure shipping documents are accurate. Order Processing & Documentation: process orders in ERP; maintain records; prepare reports on quotation status, order progress, and logistics performance; ensure timely invoicing and dispatch; assist Finance with documentation. Cross-functional Collaboration: work with Sales, Procurement, Warehouse, Logistics, Finance; resolve pricing, inventory, orders, and delivery issues. Customer Service: deliver exceptional service, resolve inquiries and complaints; provide product information, order tracking, after-sales service, and issue resolution.