ZAIN2331 - Contact Center Agent

About The Role Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission. Your Responsibilities Will Include But Not Be Limited To • Handling a high volume of inbound calls and greeting customers in a courteous and professional manner. • Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner. • Providing product and service information to customers. • Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those. • Troubleshoot service equipment issues. • Adhere to, and fulfill, individual and team performance metrics. What We Need From You To be considered for the position, you will need to meet with all of the below requirements: • 1 Year Diploma & above. • 0-3 years’ experience in a related field. Skills • Excellent Communication Skills (Speaking and Listening). • Excellent Problem-Solving Skills. • High Drive for Achievement. • Strong Knowledge of MS Office. • Preferably Bilingual. • Ability to work under pressure. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): • Resume/CV • Passport-size photograph • Highest Education Qualification • Copy of Civil ID/Passport • Kuwait Nationality Certificate-Sahel Show more Show less

1 Year Diploma & above. 0-3 years’ experience in a related field.

Handling a high volume of inbound calls and greeting customers in a courteous and professional manner. Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner. Providing product and service information to customers. Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those. Troubleshoot service equipment issues. Adhere to, and fulfill, individual and team performance metrics.