Front Desk Agent - Russian Speaker

We are currently looking for dynamic/ and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as; - Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure; - Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed; - Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests; - Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries; - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels; - Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures; - Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems; - Maintain the privacy of all guests by ensuring that no details of the guests are disclosed; - Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings.

Provide prompt, courteous and efficient service to all guests to achieve high level of customer satisfaction through personalized service from arrival till departure. Ensure guests are greeted by name (if known) and escorted to their room. Conduct in-room hotel familiarization and assist guests with hotel activity inquiries. Maintain up-to-date knowledge of hotel information, local services, operating hours, promotions, events, attractions, and related information to respond to guest queries. Maintain awareness of rate levels to be sold and occupancy levels. Accurately administer Front Desk cashiering standards and comply with all policies and procedures. Process accounts from check-in to check-out with accurate postings of all incidental charges using computerized Front Office systems. Maintain guest privacy and ensure no details are disclosed. Demonstrate understanding of hotel policies, procedures and service standards and have full knowledge of hotel facilities and happenings.