Barista

About the role

Requirements

• Education, Qualifications & Experience
• You should ideally have a diploma in Hospitality Management or relevant vocational training in Food & Beverage, with previous experience as a Barista, preferably within a high-volume restaurant, café, or hotel environment.
• A good command of English is essential, along with strong guest service, communication, and interpersonal skills. Knowledge of coffee preparation techniques, beverage presentation, and basic food hygiene standards will be an advantage.
• Knowledge & Competencies
• The ideal candidate will be a hands-on, energetic, and service-oriented professional with a genuine passion for coffee, hospitality, and creating memorable guest experiences.
• You should be comfortable working in a fast-paced environment, remain calm and positive under pressure, and demonstrate strong attention to detail while maintaining consistent service and product quality.
• You should possess the following key competencies:
• - Adaptability
• - Customer Focus
• - Recognizing Differences
• - Taking Responsibility
• - Teamwork
• - Understanding the Job

Responsibilities

• Welcome guests warmly and provide friendly, attentive, and personalized service.
• Understand guest preferences and confidently recommend menu items, including appropriate upselling opportunities.
• Prepare and serve coffee, espresso-based drinks, teas, and other beverages according to established recipes and quality standards.
• Ensure consistency in taste, presentation, quality, and speed of service.
• Handle guest requests, feedback, and concerns professionally and promptly, escalating matters when required.
• Monitor stock levels of coffee, milk, beverages, and other supplies, and communicate replenishment requirements in a timely manner.
• Maintain a clean, organized, and well-presented workstation throughout the shift.
• Follow all food safety, hygiene, sanitation, and workplace safety standards.
• Regularly clean and sanitize coffee machines, equipment, utensils, counters, and service areas.
• Work closely with colleagues to ensure smooth and efficient service, particularly during busy periods.
• Participate in team briefings, meetings, and training sessions to remain updated on menu offerings and service standards.
• Support fellow team members and contribute to a positive, collaborative, and energetic working environment.
• Accurately process cash, card, and other payments through the Point of Sale (POS) system.
• Ensure accurate billing, receipt issuance, and proper balancing of the cash register at the end of each shift.

Skills

• Hospitality
• Customer Service
• Coffee Preparation
• Espresso-based Drinks
• Beverage Presentation
• Food Safety
• Hygiene
• Cash Handling
• POS
• Teamwork
• Communication
• Interpersonal Skills