Oracle Fusion Service Functional Consultant

About the role

Requirements

• - 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
• - Hands-on set-up of service requests, work orders, queues and SLAs
• - Functional design and workshop experience with business users
• - Able to travel to Dubai regularly
• - Excellent written and spoken English

Responsibilities

• Run discovery and design workshops with business teams for service request and work-order processes
• Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
• Set up the customer self-service portal (Digital Customer Service)
• Prepare functional designs, test scripts and training material
• Lead SIT and UAT for your area and support go-live and hypercare

Skills

• Oracle Fusion Service
• Service Requests
• Work Orders
• Queues
• SLA design
• Self-service portal
• Digital Customer Service
• Functional design
• Workshop facilitation
• Test script preparation
• Training material development
• System integration testing (SIT)
• User acceptance testing (UAT)
• Go-live support
• Hypercare