BlackStone eIT
Oracle Fusion Service Functional Consultant
Manama, BahrainPosted 1 months ago
Apply link checked 2 days ago
- Salary
- AED 25k–40k a month· Michael Page
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- Remote
About the role
Responsibilities: - Run discovery and design workshops with business teams for service request and work-order processes - Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs - Set up the customer self-service portal (Digital Customer Service) - Prepare functional designs, test scripts and training material - Lead SIT and UAT for your area and support go-live and hypercare
Requirements
- - 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- - Hands-on set-up of service requests, work orders, queues and SLAs
- - Functional design and workshop experience with business users
- - Able to travel to Dubai regularly
- - Excellent written and spoken English
Responsibilities
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
Skills
- Oracle Fusion Service
- Service Cloud
- service requests
- work orders
- queues
- SLA (Service Level Agreement)
- functional design
- workshop facilitation
- test scripts
- training material
- SIT
- UAT
- digital customer service
- customer self-service portal
- go-live and hypercare
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