Oracle Fusion CX Functional Consultant

· Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests. · Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers. · Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope. · Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data. · Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions. · Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data. · Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes. · Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements. · Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs. · Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes. · Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams.

Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests. Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers. Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope. Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data. Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions. Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data. Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes. Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements. Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs. Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes. Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams.