BlackStone eIT
Oracle Fusion Service Functional Consultant
Muscat, OmanPosted 1 months ago
Apply link checked 2 days ago
- Salary
- AED 25k–40k a month· Michael Page
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- Remote
About the role
Responsibilities: - Run discovery and design workshops with business teams for service request and work-order processes - Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs - Set up the customer self-service portal (Digital Customer Service) - Prepare functional designs, test scripts and training material - Lead SIT and UAT for your area and support go-live and hypercare
Requirements
- - 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- - Hands-on set-up of service requests, work orders, queues and SLAs
- - Functional design and workshop experience with business users
- - Able to travel to Dubai regularly
- - Excellent written and spoken English
Responsibilities
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
Skills
- Oracle Fusion Service
- Service Cloud
- service requests
- work orders
- queues
- assignment rules
- SLAs
- customer self-service portal
- Digital Customer Service
- functional design
- test scripts
- training material
- SIT
- UAT
- go-live
- hypercare
Not sure you fit this role?
Upload your CV and see how you score against BlackStone eIT and every other live job. It's free.
Get my free matchesAED 25k–40k a month· Michael Page
What does a Oracle Fusion Service Functional Consultant earn in the UAE?
See the full Michael Page salary benchmark — ranges, skills, and career progression.
Similar jobs across the Gulf
Oracle Fusion Service Functional Consultant
BlackStone eITManama, Bahrain
AED 25k–40k a month· Michael Page
Oracle Fusion Technical Architect / Senior Technical Consultant
GSSTech GroupDubai, UAE
AED 35k–55k a month
Oracle Fusion CX Functional Consultant
BlackStone eITMuscat, Oman
AED 25k–40k a month· Michael Page
Oracle Fusion CX Functional Consultant
BlackStone eITManama, Bahrain
AED 25k–40k a month· Michael Page
Oracle Fusion SCM / Procurement Functional Lead
BlackStone eITMuscat, Oman
AED 76k–114k a month· est.
ERP Support
Almoosa Health GroupAl Ahsa, Saudi Arabia
AED 15k–18k a month· est.