Operations Manager - Specialty Coffee

Rgheeb is seeking a highly motivated and experienced Operations Manager for our Specialty Coffee division. This role involves overseeing the daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team of professionals dedicated to delivering exceptional coffee experiences to our customers. The ideal candidate will have a strong background in operations management within the coffee or food and beverage industry, excellent leadership skills, and a passion for specialty coffee. Join Rgheeb and contribute to growing our brand and maintaining our reputation for excellence. Responsibilities 1. Operations Management - Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation - Uphold excellent standards in coffee quality, customer service, and cleanliness - Ensure all locations follow SOPs, brand guidelines, and health & safety requirements - Track workflow efficiency and introduce improvements where needed 2. Specialty Coffee Quality Control - Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages) - Ensure coffee equipment is properly calibrated and brewing standards are met - Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments - Oversee proper sourcing, storage, and handling of coffee beans 3. Team Leadership & Development - Guide, mentor, and develop store managers and baristas - Conduct consistent training sessions focused on specialty coffee standards and customer service excellence - Monitor employee performance and apply plans for improvement as necessary - Foster a cohesive team culture that aligns with brand values 4. Financial & Cost Control - Oversee P&L performance for all outlets - Manage labor costs, minimize waste, and control operational expenditures - Analyze sales data and develop strategies to boost revenue - Ensure accurate inventory management and reduce stock losses 5. Customer Experience - Guarantee a superior customer experience that reflects specialty coffee culture - Address customer feedback and resolve complaints in a professional manner - Implement initiatives aimed at enhancing customer satisfaction and loyalty 6. Supply Chain & Inventory - Supervise ordering, inventory control, and supplier relationships - Ensure the consistent availability of coffee beans, milk, and essential operational supplies - Coordinate with central kitchen or roastery as applicable 7. Compliance & Standards - Ensure all operations comply with local laws, food safety, and hygiene standards - Conduct routine audits at all branches - Maintain comprehensive documentation and operational records 8. Business Development - Support plans for business expansion such as new store launches and concept innovations - Identify opportunities for improving operational efficiency and profitability - Collaborate with marketing to deploy promotions and seasonal campaigns

Operations Management: Manage daily functioning of all coffee outlets, uphold standards in coffee quality, customer service, and cleanliness; ensure locations follow SOPs, brand guidelines, and health & safety requirements; track workflow efficiency and implement improvements. Specialty Coffee Quality Control: maintain consistency in espresso, manual brewing, and specialty beverages; ensure equipment calibration and brewing standards; collaborate with Store Managers, Head Baristas, and Coffee Trainers on quality assessments; oversee sourcing, storage, and handling of coffee beans. Team Leadership & Development: guide and develop store managers and baristas; conduct training sessions on specialty coffee standards and customer service; monitor performance and implement improvement plans; foster cohesive team culture. Financial & Cost Control: oversee P&L for all outlets; manage labor costs, minimize waste, control expenditures; analyze sales data and develop revenue strategies; ensure accurate inventory management and reduce stock losses. Customer Experience: guarantee superior customer experience; address feedback and resolve complaints; implement initiatives to enhance satisfaction and loyalty. Supply Chain & Inventory: supervise ordering, inventory control, and supplier relationships; ensure availability of coffee beans, milk, and supplies; coordinate with central kitchen or roastery. Compliance & Standards: ensure operations comply with local laws, food safety, and hygiene; conduct routine audits; maintain documentation and records. Business Development: support expansions such as new store launches and concept innovations; identify opportunities for efficiency and profitability; collaborate with marketing on promotions and seasonal campaigns.