Front Desk Agent - Russian Speaker

About the role

Requirements

• Education/ Qualifications / Experiences
• - You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• - Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials.
• - Computer literate and previous experiences with Opera are an advantage.
• Knowledge Competencies
• The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies
• - Understanding the Job
• - Taking Responsibility
• - Recognizing Differences
• - Customer Focus
• - Adaptability
• - Teamwork

Responsibilities

• - Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• - Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
• - Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
• - Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
• - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• - Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
• - Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
• - Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• - Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

• Hospitality
• Front Desk
• Customer Service
• Opera
• English
• Second Language
• Cash Handling
• Guest Relations
• Problem Solving
• Multicultural teamwork
• Communication