Front Desk Agent

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience and your role will include key responsibilities such as bull; Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure bull; Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed bull; Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests bull; Maintain an up to date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries bull; Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels bull; Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures bull; Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems bull; Maintain the privacy of all guests by ensuring that no details of the guests are disclosed bull; Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings

Education/ Qualifications Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge Competencies The ideal candidate will be customer driven and an extremely proactive and lsquo; switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork

Provide prompt, courteous and efficient service to all guests to achieve high level of customer satisfaction through personalized service from arrival to departure. Greet guests by name when possible and escort to their room. Conduct in-room hotel familiarization and assist guests with hotel activity inquiries. Maintain up-to-date knowledge of hotel information, operating hours, promotions, events, attractions to respond to guest queries. Be aware of rate levels and occupancy to optimize selling. Administer Front Desk cashiering standards and comply with systems, policies and procedures. Process accounts from check-in to check-out with accurate postings of incidental charges using computerized Front Office systems. Maintain guest privacy and confidentiality. Understand hotel policies, procedures and service standards and have full knowledge of hotel facilities and happenings.