HR Operations Manager

About the role

Requirements

• 1. Policies & Compliance
• - Update and implement the company’s internal HR policies and procedures.
• - Update the internal regulations in compliance with the regulations of the Ministry of Human Resources and Social Development (MHRSD).
• - Ensure all employees are registered in the attendance and time-tracking system.
• - Investigate cases of lateness, early departure, and absence, and apply disciplinary actions in accordance with approved policies and applicable regulations.
• 2. Employee Data & Attendance Management
• - Maintain and update complete employee records in the HR system.
• - Monitor attendance and timekeeping on a weekly basis and notify employees and department heads of violations.
• - Review and approve employee leave requests.
• - Manage and archive employee files.
• 3. Payroll & Benefits
• - Manage the monthly payroll cycle and process payroll inputs and outputs.
• - Manage end-of-service benefits, employee clearances, experience certificates, and employee letters.
• - Manage employee medical insurance in accordance with the approved insurance grade policy.
• - Manage employee financial advances in accordance with company policies.
• - Manage employee flight tickets in accordance with employment contracts.
• 4. Contracts & Employee Administration
• - Manage employee contracts and notify the relevant department head 90 days prior to contract expiry.
• - Monitor probation periods and notify the department head after 45 days from the employee’s joining date.
• - Ensure new employees have the required tools and resources.
• - Issue employee badges and business cards.
• - Manage Iqama and work permit renewals following management approval.
• - Prepare employee transfer letters between departments.
• 5. Reporting & Operational Support
• - Prepare periodic and operational reports related to workforce, payroll, leave, and employee turnover.
• - Address employee inquiries and resolve operational HR-related issues.
• - Support senior management in the operational aspects of performance evaluations, promotions, and rewards.
• 6. HR Projects & Development
• - Lead digital transformation projects and the development of HR Information Systems (HRIS).
• - Improve the user experience of HR systems and processes.
• - Perform other HR operations-related tasks or projects as assigned by senior management or the Head of Human Resources.
• Qualifications & Requirements
• - Bachelor’s degree in Human Resources, Business Administration, or a related field.
• - 10+ years of experience in Human Resources.
• - 3+ years of experience in a leadership or supervisory HR role.
• - Practical experience with HRIS / ERP systems.
• - Strong knowledge of MHRSD regulations and systems.
• - Experience in payroll and employee benefits management.
• - Strong leadership, analytical, reporting, and problem-solving skills.
• - CIPD certification.

Responsibilities

Skills

• HRIS / ERP systems
• Payroll management
• Employee benefits management
• Attendance and time-tracking systems
• Contract management
• Iqa­ma and work permit renewals
• HR policy implementation
• Regulatory compliance (MHRSD)
• HR reporting and analytics
• Performance evaluations and promotions
• Disciplinary action processes
• Leadership and people management
• Onboarding and offboarding
• Benefit administration