Key Account Manager | E-commerce

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters. • Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem • Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency. • Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs. • Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives. • Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships. • A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently. • Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement. • Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs). • Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience. DESIRED EXPERIENCE The ideal Key Accounts Manager should have a Minimum of 5-7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector. KEY RELATIONSHIPS Chief Executive Officer, Manager – Ecommerce, Senior Manager - Ecommerce & Digital Marketing, Executive – Ecommerce, Stylist – Ecommerce, Business Analyst – Ecommerce etc. ABOUT APPAREL GROUP Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.

Minimum of 5-7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.

• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters. • Sales & Revenue Growth: Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem • Performance Optimization: Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency. • Campaign Management: Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs. • Product & Service Delivery: Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives. • Contract Negotiation & Renewals: Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships. • Payment reconciliations: Ensure payments are received on time and resolve discrepancies between accounts. • Market Insights: Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement. • Reporting & Forecasting: Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and KPIs. • Compliance & Brand Standards: Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.