Junior Account Executive

Job Description

Requirements

• Your Qualifications:
• - Bachelor's degree in Business, Logistics, Marketing, or a related field.
• - 1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
• - Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.
• - Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
• - Strong communication skills in English.
• Your Competencies:
• Technical
• - Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.
• - Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
• - Ability to analyze account data and produce clear performance summaries.
• - Proficiency in CRM usage and data entry discipline.
• Behavioral
• - Client-first mindset with strong service orientation.
• - Organised, detail-oriented, and able to manage multiple accounts simultaneously.
• - Proactive communicator who escalates issues with solutions, not just problems.
• - Collaborative team player who works effectively across departments.
• - Learning agility – eager to develop product knowledge and industry expertise quickly.
• - Resilience and composure when managing demanding clients or tight deadlines.

Responsibilities

• - Account Support – eCommerce & Cross-Border
• - Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
• - Support in executing strategic account plans and onboarding new clients.
• - Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
• - Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
• - Maintain accurate client records, contact databases, and account activity logs in the CRM.
• - Revenue Support
• - Assist in identifying upsell and cross-sell opportunities within existing accounts.
• - Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
• - Track and report on account revenue performance against targets on a regular basis.
• - Customer Relationship Management
• - Act as a first point of contact for day-to-day client queries and service-level concerns.
• - Develop a strong understanding of each client's logistics requirements and business model.
• - Escalate complex issues with a clear summary and recommended resolution.
• - Contribute to process improvements that enhance client satisfaction and delivery efficiency.
• - Reporting & Pipeline
• - Maintain and update CRM data, sales pipelines, and activity reports consistently.
• - Prepare weekly account status updates and performance dashboards for senior review.
• - Track client onboarding milestones and ensure all documentation is in order.
• - Stakeholder Coordination
• - Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
• - Support representation at industry events, trade shows, and client meetings as required.

Skills Required