E-Commerce Manager

Job Description

Requirements

• Qualifications & Experience
• - Bachelor’s degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field.
• - 3–5+ years of experience in e-commerce, digital retail, or online marketplace management.
• - Experience managing an e-commerce website and/or major online marketplaces.
• - Strong understanding of digital marketing, SEO, paid advertising, CRM, and online merchandising.
• - Experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar systems is preferred.
• - Strong analytical and problem-solving skills.
• - Proficiency with Google Analytics and reporting/BI tools.
• - Excellent communication, organizational, and project management skills.
• - Strong commercial awareness and understanding of online customer behavior.
• - Ability to manage multiple projects and work effectively with cross-functional teams.
• Preferred Skills
• - E-commerce platform management
• - Marketplace management
• - Digital marketing
• - SEO/SEM
• - Website merchandising
• - Google Analytics
• - CRM and email marketing
• - Conversion Rate Optimization (CRO)
• - Data analysis and reporting
• - Inventory and order management
• - Budget and P&L management
• - Strong leadership and team-management skills

Responsibilities

• - Develop and execute the overall e-commerce strategy to achieve sales and profitability targets.
• - Manage day-to-day operations of the company’s e-commerce website and online marketplaces.
• - Maintain product listings, descriptions, pricing, images, inventory, promotions, and product categorization.
• - Monitor website performance, conversion rates, traffic, average order value, and other key KPIs.
• - Plan and execute online promotions, campaigns, seasonal offers, and product launches.
• - Work closely with marketing teams to coordinate SEO, paid advertising, social media, email marketing, and other digital campaigns.
• - Optimize website navigation, product pages, checkout process, and overall customer experience.
• - Analyze sales and customer data to identify trends, opportunities, and areas for improvement.
• - Manage marketplace accounts and ensure compliance with marketplace policies and requirements.
• - Coordinate with inventory, warehouse, logistics, and customer service teams to ensure smooth order fulfillment.
• - Monitor stock availability and work with relevant teams to minimize out-of-stock situations.
• - Track competitors, market trends, pricing, and promotional activities.
• - Prepare regular e-commerce performance reports and provide actionable recommendations to management.
• - Manage relationships with technology providers, agencies, marketplaces, and other external partners.
• - Identify and implement new tools, technologies, and processes to improve e-commerce performance.
• - Ensure online content, pricing, promotions, and brand presentation are accurate and consistent.
• - Manage the e-commerce budget and monitor return on investment (ROI).

Skills Required