Senior Manager - Tenancy Design Management | SPA5 (Retail - 50013066)

ROLE PURPOSE The Senior Manager (Expert) – Tenancy Design Management is responsible for leading district-wide tenancy design coordination, tenant integration activities, retail experience alignment, and lease-to-trade design support across assigned retail districts and developments within QIC’s retail portfolio. The role operates across new developments, redevelopments, operational retail assets, and long-term asset evolution initiatives, supporting tenant integration, retail operability, customer experience alignment, design quality, operational readiness, and opening integration activities across the tenancy lifecycle. Acting as the district operational lead within the tenancy design function, the role oversees district-wide tenant coordination, landlord and tenant design interface management, tenant design integration, experiential alignment, programme coordination, authority coordination support, and opening readiness activities across assigned districts. The position is engaged from detailed design and delivery stage-gates through tenant onboarding, concept design, detailed design coordination, authority integration, fit-out integration, operational readiness, lease-to-trade activities, and ongoing operational asset support. Operating across complex multi-stakeholder environments, the role supports cross-functional coordination between Development, Delivery, Leasing, Retail Design, Operations, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, Main Contractors, consultants, operators, tenant teams, authorities, and peer TD&D functions to ensure tenancy design activities remain operationally aligned, programme-driven, customer-focused, and integrated with district aspirations and retail objectives. KEY RESPONSIBILITIES & ACCOUNTABILITIES 1. District Tenancy Design Leadership & Design Coordination - Lead district-wide tenancy design coordination activities across assigned retail districts and tenant programmes. - Manage tenant integration activities between tenant design proposals, landlord design requirements, district aspirations, leasing objectives, operational considerations, and customer experience expectations. - Implement tenancy design standards, tenant-facing design guidance, retail integration methodologies, fit-out guidance principles, and lease-to-trade design practices across assigned districts and developments. - Coordinate landlord and tenant design interface activities relating to tenant onboarding, design integration, authority coordination support, experiential alignment, operational considerations, and opening readiness requirements. - Oversee district-wide tenancy design coordination activities relating to tenant onboarding, concept design reviews, detailed design coordination, authority interface support, fit-out integration, and operational transition activities. - Identify, manage, and escalate operational, programme, design coordination, authority interface, experiential alignment, and tenant integration risks impacting retail operability, customer experience outcomes, district identity, or opening readiness activities across assigned districts. 2. Development Integration, Delivery Coordination & Tenant Integration - Support tenancy design integration activities from detailed design and delivery stage-gates through operational readiness and ongoing operational asset support activities. - Coordinate with Development, Delivery, Leasing, Operations, and Host Business Units to ensure tenancy design requirements are incorporated into programme planning, operational coordination, tenant integration activities, and district experience objectives. - Support tenant integration planning, experiential alignment requirements, authority coordination activities, fit-out integration requirements, and opening readiness programmes during development and delivery stages. - Support tenant design integration activities across tenant onboarding, concept design, detailed design coordination, authority submissions, fit-out integration, operational readiness, and opening activities. - Monitor district-wide tenant coordination activities, design progress, operational readiness requirements, and opening readiness milestones across assigned districts. - Support resolution and escalation of tenant integration, design coordination, experiential alignment, authority coordination, and delivery sequencing issues impacting retail readiness or opening programmes. 3. Cross-functional Coordination & Stakeholder Management - Support cross-functional coordination relating to tenancy design activities across Development, Retail Design, Delivery, Leasing, Host BU’s, Operational Readiness, Asset Management, Legal, Finance, Government Relations, IT, consultants, operators, tenant teams, and authorities. - Coordinate with internal and external stakeholders to support tenant integration, customer experience alignment, design coordination, authority interface acti

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Lead district-wide tenancy design coordination activities across assigned retail districts and tenant programmes. Manage tenant integration between tenant design proposals, landlord design requirements, district aspirations, leasing objectives, operational considerations, and customer experience expectations. Implement tenancy design standards, tenant-facing design guidance, retail integration methodologies, fit-out guidance principles, and lease-to-trade design practices. Coordinate landlord and tenant design interface activities related to onboarding, design integration, authority coordination, experiential alignment, operational considerations, and opening readiness. Oversee coordination activities from onboarding through concept/detailed design reviews, authority interface, fit-out, and operational transition. Identify and escalate risks impacting retail operability, customer experience, district identity, or opening readiness. Support tenancy design integration from detailed design through operational readiness and ongoing asset support. Coordinate with Development, Delivery, Leasing, Operations, and Host BUs to ensure requirements are included in programme planning and district experience objectives. Support tenant integration planning, authority coordination, fit-out integration, and opening readiness during development and delivery stages. Monitor district-wide tenant coordination and progress; support resolution of issues impacting retail readiness or opening programmes. Foster cross-functional coordination across multiple departments and stakeholders to ensure alignment with district objectives and retail aspirations.