Senior Retail Delivery Manager (Tenant Coordination) Madina Immediate

Role: Senior Retail Delivery Manager Department: Projects Location: Medina Reporting to: Senior Programme Lead Job Purpose The primary function of the Senior Retail Delivery Manager is to administer the terms and conditions of a Tenant’s Agreement for Lease; facilitating design in accordance with the Design Criteria Manual, construction as per the Fit-Out Guide, and compliance with local authority requirements. Primary Objectives • Demonstrates a stakeholder-focused approach and endeavours to establish and maintain positive working relationships throughout the retail delivery process. • Builds rapport with the Client, Tenants, and Tenant teams from the initial interaction, understanding the importance of open communication. • Shares knowledge from previous experience with specific Tenants to anticipate needs and enhance the stakeholder service experience. • Demonstrates an understanding of the design aspirations of the development and confidently communicates these on behalf of the landlord, supporting and promoting their vision. • Equips Tenants, their consultants, and contracting teams with all required project documentation, answering process queries proactively. • Responds promptly to requests for information and facilitates introductions to relevant parties where official responses cannot be provided directly. • Advises teams of all project-related and local authority updates that may impact operations as soon as they are received. • Informs Tenants of any serious concerns regarding their selected fit-out contractors or consultants that may impact quality or completion, providing objective examples to support concerns while allowing Tenants to make informed decisions. • Provides a detailed handover of all Tenant- and Unit-related information to a designated colleague during absences, ensuring continuity of progress. Retail Delivery & Programme Management • Coordinates all aspects of the retail delivery programme to achieve on-time completion of allocated units using available resources. • Issues retail delivery milestones during the Briefing Meeting, setting expectations and explaining the importance of each milestone. Reconfirms milestones during the Pre-Start Meeting, identifying potential delays and opportunities for time recovery. • Shares prior experience with specific Tenants where delays may have occurred and suggests preventive measures to avoid recurrence. • Assesses the experience level of appointed Tenant contractors during initial interactions to identify risks and provide additional support where required. • Demonstrates an understanding of Tenant contractor and consultant processes in tendering, award, and contract execution and how these affect project timelines. • Anticipates Start-on-Site requirements for Tenant contracting teams, providing required documentation, facilitating safety inductions, completing documentation, and managing payments for temporary power, hoarding, etc. • Verifies that only complete drawing submissions are made to avoid rejection and delays. Highlights submission requirements ahead of milestone dates, monitors on-time submissions, identifies shortfalls prior to DRT submission, and follows up on delays. • Conducts regular floor walks to monitor on-site progress for assigned units, uses tracking tools to monitor milestones, and completes required project reports. Authority Approvals & Compliance • Demonstrates a thorough understanding of local authority approvals required for developments (e.g. Municipality, Civil Defense, Food Authorities, etc.). • Facilitates permit and inspection requests to avoid unnecessary delays and communicates with the Landlord/Base Build representatives on behalf of Tenant contracting teams when required. • Documents incidents where delays occur due to Tenant or contractor actions (e.g. delayed drawing submissions, on-site delays). • Highlights cases of non-responsiveness or Tenant-caused delays and escalates appropriately with project leads or landlords to achieve positive outcomes. • Anticipates “Approval to Trade” requirements and ensures these are communicated to Tenants and their contractors in a timely manner. • Collects and organises all close-out documentation, including snagging and fit-out completion records. • Demonstrates a clear understanding of the importance of the close-out process for Tenants. Site Monitoring & Safety • Actively monitors the fit-out process to eliminate potential delays while ensuring compliance with approved designs and authority requirements. • Ensures all pre-start requirements and approvals are obtained prior to issuing Approval to Start on Site and records data within project reports. • Monitors health and safety practices of Tenant contracting teams and issues warnings or suspends work if violations occur. • Verifies that on-site works comply with approved designs and encourages contractors to maintain approved drawing sets on site. • Conducts site inspections in a timely manner and issues relevant documentation accordingly. • Manages Change Order Requests (Tenant Variation Requests), coordinating with the administration team, monitoring approvals, payments, and completion of works. • Provides pre-snagging reports throughout the fit-out stage to minimise final snagging issues. Team & Leadership Responsibilities • Supports the project lead and delivery team, drawing on experience to strengthen overall team performance. • Actively manages retail delivery for anchor stores, hypermarkets, cinemas, and large retail groups. • Attends meetings on behalf of the project lead, representing Vindico Retail. • Acts as a role model by adhering to all Vindico Retail processes and procedures. • Provides on-the-job training and guidance to team members and willingly shares expertise. • Offers practical solutions to challenges faced by team members based on experience and constraints. • Monitors team performance and well-being in the absence of the project lead and provides feedback where required. • Contributes to the Vindico Retail Knowledge Library with clear and structured content. • Maintains awareness of industry developments and shares relevant information via company platforms (Microsoft). Skills & Competencies Programme & Delivery • Strong experience managing multiple retail fit-out units and delivery programmes • Ability to plan, track, and control milestones across tenants and stakeholders • Proactive in identifying risks, delays, and dependencies and driving solutions Process, Standards & Governance • Good understanding of structured delivery processes and project governance • Ability to apply standard templates, tools, and reporting consistently • Experience working within defined delivery methodologies Quality & Compliance • Strong focus on quality and compliance with design guidelines, fit-out standards, and authority requirements • Ability to review submissions, site works, and approvals to avoid delays • Maintains compliance while managing positive tenant and contractor relationships Stakeholder Management

No distinct 'Requirements' or 'Qualifications' section identified in the provided posting.

No clearly separated 'Responsibilities' section identified beyond the embedded role duties. The posting weaves responsibilities throughout multiple bullets under headings such as Retail Delivery & Programme Management, Authority Approvals & Compliance, Site Monitoring & Safety, and Team & Leadership Responsibilities. Extracted content reflects those responsibilities as detailed in the bulleted lists.