Assistant Manager, VIP Services - Atlantis The Royal

Assistant Manager, VIP Services - Atlantis The Royal (20538) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About The Role As an Assistant Manager, VIP Services, you will assist and lead the day-to-day VIP Services operation, ensuring exceptionally high standards of service delivery, training, personalisation, professionalism and guest needs are seen to. He or She will be responsible for servicing and assisting our VIP guests in a 24/7 operation, creating and delivering bespoke experiences which maximise all the world-class experiences that Atlantis Dubai has to offer. In addition to all operational needs within the VIP Services department, the Assistant Manager will coach team members, delivery department KPIs, look for ways to enhance service offerings and where necessary, lead the performance management / disciplinary process of team members with guidance from the Head Butler or VIP Services Manager. An ideal candidate must demonstrate a clear passion for service, people, training and willingness to learn various areas of resort operations through a highly detailed, organised and ‘on the ground’ approach. About You If you have a Diploma or Associate Degree or alike, in a related field with extensive luxury 5-star Butler experience with a minimum of 2 years as a Senior Butler or Assistant Head Butler, then we invite you to apply for this unique opportunity! Ideally, we are looking for a fluency in one of the following languages Russian, German, Arabic, French, Spanish, or Chinese. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Diploma or Associate Degree in a related field. Extensive luxury 5-star Butler experience with a minimum of 2 years as a Senior Butler or Assistant Head Butler. Fluency in one of the following languages: Russian, German, Arabic, French, Spanish, or Chinese.

Assist and lead the day-to-day VIP Services operation, ensuring high standards of service delivery, personalisation, professionalism and guest needs are met in a 24/7 operation. Service VIP guests and create bespoke experiences across Atlantis Dubai. Coach team members, drive department KPIs, and oversee performance management/disciplinary processes with guidance from the Head Butler or VIP Services Manager. Develop and enhance service offerings and maintain detailed, organised on-the-ground operations.