Assistant Manager, Imperial Services

Assistant Manager, Imperial Services (20489) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About The Role As an Assistant Manager, you will be responsible for supporting the Manager Imperial Club in oversseing the operation across the lounges and lobby coordinating and monitoring all guests’ arrival, departure to ensure that our in-house guest experiences are as per resort standards. Your responsibilities include supporting with training and developing team members, coordinating employees' schedules, and ensuring that company standard operating procedures, policies, and procedures are being followed and consistently implemented. Finally, you will help to deliver outstanding guest service, and overall customer satisfaction. About You The ideal candidate will have experience within a luxury hotel, with a minimum of 5 years experience in Hospitality. To be considered for this role you must also have at least 1 years’ experience working within a Club Lounge environment or similar at an Assistant managerial level with an international luxury. To be successful in this role you will also have acquired knowledge within the Rooms, Front Office Division and crossed over into F&B, with some leadership experience. The ability to excel working in a fast-paced environment managing multiple business requirements whilst exceeding guest satisfaction will also be a key part of this exciting role. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Minimum 5 years experience in Hospitality. At least 1 year experience working within a Club Lounge environment or similar at an Assistant Managerial level with an international luxury. Knowledge within the Rooms, Front Office Division and cross-over into F&B, with some leadership experience.

Support the Manager Imperial Club in overseeing operations across lounges and lobby; coordinate and monitor guests' arrival and departure to ensure experiences meet resort standards; assist with training and developing team members; coordinate employees' schedules; ensure adherence to standard operating procedures, policies and procedures; deliver outstanding guest service and achieve high levels of customer satisfaction.