Agent, VIP Services

Agent, VIP Services (20484) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About the role As a highly reputable and luxurious resort in Dubai, Atlantis The Palm is currently seeking a dedicated and results-driven Agent to join our elite VIP Services team. In this role, you will be responsible for providing exceptional customer service to VIP guests by anticipating their needs, managing their requests, and always ensuring their utmost satisfaction. You will ensure that all VIP guests experience a personalized service from arrival to departure. Maintaining the set up and cleanliness of the Royal Majlis Lounge. You will welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquired and any other requests and guest orientation of the resort. About you The ideal candidate will have previous experience in a similar role within the hospitality industry, possess excellent communication and interpersonal skills, and be able to work effectively within a fast-paced environment. If you're a service-oriented individual with a passion for exceeding expectations, we invite you to apply for this exciting opportunity to join one of Dubai's leading resorts. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Provide exceptional customer service to VIP guests from arrival to departure. Maintain the set up and cleanliness of the Royal Majlis Lounge. Welcome and assist VIP guests with tasks including check-in, escorting guests, handling concierge inquiries, and guest orientation of the resort. Anticipate needs and manage requests to ensure guest satisfaction.