Coordinator, VIP Services - Atlantis The Royal

Coordinator, VIP Services - Atlantis The Royal (20534) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About The Role Do you have an exceptional eye for detail and a passion for hospitality? Are you highly organized and an expert multi-tasker? Is it your goal to provide our guests with outstanding service through tailored experiences? If this describes you, our VIP Services team at Atlantis, The Palm is looking for someone like you! The Coordinator of VIP Services is responsible for itinerary planning, personalized guest correspondence, stay preparation, planning, transport, hotel, Food & Beverage and activities bookings, related to all aspects of our Butler services. You will be responsible for coordinating guest queries in the most efficient way for guests, partners, suppliers along with internal and external stakeholders, along with managing all aspects of the department day to day operations and administration needs. About You Ideally, we’d love you to have diploma or degree in hospitality or other relevant discipline or either 2 years working experience as a coordinator or agent handling customer request, queries and complaints over the phone with an excellent knowledge of opera or other booking operating system used by international and well-known luxury hotel or resort. Excellent verbal and written communication skills, attention to detail, and the ability to read a social situation and deliver a first-class experience is a must. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Diploma or degree in hospitality or related discipline; or 2 years working experience as a coordinator or agent handling customer requests, queries and complaints; excellent knowledge of Opera or other booking operating system used by international luxury hotels or resorts.

Coordinate guest itineraries and personalized guest correspondence; handle stay preparation, planning, transport, hotel, Food & Beverage and activities bookings related to Butler services; manage guest queries for guests, partners, suppliers, and internal/external stakeholders; oversee day-to-day department operations and administrative needs.