Team Leader, Platinum

Team Leader, Platinum (20293) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About The Role: As a Team Leader, Platinum you will monitor and control the entire Reservation operation according to the department standards. You will ensure that every caller directed to the Reservations department receives an optimum level of services and care at all times. The successful candidate will be required to check the Reservations Trace report on a daily basis and allocate outstanding tasks to reservations agent/supervisors, ensuring that all traces are suitably resolved before day end. About You: A minimum of one year experience with Reservations or significant experience of working in contact center. The successful candidate will be required to have experience in selling, cross selling, and upselling multi properties in central environment is an advantage. Excellent communication skills, Proficiency in English and other language is an advantage. Full knowledge of the Property Management System (Opera) is required. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

A minimum of one year experience with Reservations or significant experience of working in a contact center. Experience in selling, cross selling, and upselling multi properties in a central environment is an advantage. Excellent communication skills. Proficiency in English; other language is an advantage. Full knowledge of the Property Management System (Opera) is required.

Monitor and control the entire Reservations operation according to department standards. Ensure that every caller directed to the Reservations department receives an optimum level of service and care at all times. Check the Reservations Trace report daily and allocate outstanding tasks to reservations agents/supervisors, ensuring all traces are resolved before day end.