Team Leader, Front Office - Atlantis the Palm

Team Leader, Front Office - Atlantis the Palm (20463) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About the role The Team Leader, Front Office supports the Assistant Manager in overseeing the day-to-day operations of the reception desk, ensuring all guest arrivals and departures are handled efficiently and seamlessly. By proactively reviewing guest information, preferences, requests, and special requirements, the Team Leader helps deliver a smooth and personalised guest experience while minimizing delays. The role also serves as a key point of coordination between Front Office, Housekeeping, and the Call Centre, ensuring guest requests are communicated effectively and completed in a timely and professional manner. About you: You bring a minimum of two years’ experience in a similar role within an internationally recognised luxury hotel or resort. You are a collaborative team player who actively contributes to a positive and supportive work environment. Proficiency in Opera Cloud is essential, along with a strong commitment to delivering exceptional guest service. You maintain excellent grooming standards, communicate effectively in English, and remain composed when working under pressure. Additional language skills, particularly Arabic, would be an advantage. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Minimum of two years’ experience in a similar role within an internationally recognised luxury hotel or resort. Proficiency in Opera Cloud is essential. Strong commitment to delivering exceptional guest service. Excellent grooming standards. Effective communication in English. Ability to remain composed when working under pressure. Additional language skills, particularly Arabic, would be an advantage.

Oversee day-to-day operations of the reception desk under the Assistant Manager. Ensure guest arrivals and departures are handled efficiently and seamlessly. Review guest information, preferences, requests, and special requirements to personalize service and minimize delays. Coordinate effectively between Front Office, Housekeeping, and the Call Centre to ensure guest requests are communicated and completed in a timely and professional manner.