Assistant Chief Concierge - Atlantis the Palm

Assistant Chief Concierge - Atlantis the Palm (20466) A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive. About the Role As an Assistant Manager, Concierge, you will play a crucial role in creating amazing experiences and everlasting memories for our guests. Being able to anticipate, align and surprise and delight a guest through a natural and anticipatory style of service is essential and a key ability of a seasoned Assistant Manager in our Concierge team. Reporting to the Chief Concierge, you will lead and support the Concierge team in providing seamless, world-class service while leveraging your extensive knowledge of Dubai’s attractions, dining destinations, entertainment venues, and cultural experiences. You will curate bespoke recommendations and tailored itineraries that enhance each guest’s journey and reflect the highest standards of luxury hospitality. You will also support the daily operations of the department, ensuring service excellence across all touchpoints while assisting with colleague training and development, engagement initiatives, and roster planning. Through your leadership, you will help foster a high-performing team culture and ensure an outstanding and consistent guest experience. About You To be successful in this role, you will have at least 2 years of supervisory experience within a concierge operation in a luxury five-star hotel or resort, supported by a bachelor's degree in a relevant discipline. Membership with Les Clefs d'Or is essential. You will possess strong local knowledge, a genuine passion for delivering exceptional guest service, and the ability to curate bespoke experiences tailored to individual guest preferences. As a natural people leader, you will actively share your expertise and mentor the team to ensure world-class service standards and up-to-date destination knowledge are consistently maintained. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

At least 2 years of supervisory experience within a concierge operation in a luxury five-star hotel or resort. A bachelor's degree in a relevant discipline. Membership with Les Clefs d'Or is essential.

Lead and support the Concierge team to provide seamless, world-class service; leverage knowledge of Dubai attractions, dining destinations, entertainment venues and cultural experiences; curate bespoke recommendations and tailored itineraries; manage daily operations of the department; assist with colleague training and development, engagement initiatives, and roster planning; foster a high-performing team culture and ensure outstanding, consistent guest experiences.