Senior Relationship Manager - Commercial Banking

Entity: ADCB About the business area The Retail Banking Group (RBG) supports Mid-Corporate, Commercial and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Mid Corporate team in Dubai, to work alongside passionate colleagues who share your ambition to redefine excellence in banking. In this role, your key responsibilities include : To lead the acquisition of new and the management of existing client relationships, oversees the potential opportunities to make additional sales and identifying selling opportunities by reviewing daily analysis and the interactions made with clients in order to deliver the targeted growth for assigned portfolio in line with the business plan Seek and source new solutions for existing clients, overseeing the enrolment of clients for alternate channels in order to offer value added services that increase transaction volumes and grow the assigned portfolio and ensure best in class product offerings Review client dossiers to ensure capture current and future needs; identify and respond to customers’ requirements and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships Conduct client visits, understand and report on risk profile and highlight/update approving authorities with any changes in order to enable necessary action to be taken Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders The ideal candidate should have the following experience : At least 7 years of experience in Banking in managing relationships and a portfolio of clients Bachelor’s Degree in Business, Accounting or Finance Key Financial Ratios What we offer: Competitive Salary. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs

At least 7 years of experience in Banking in managing relationships and a portfolio of clients. Bachelor’s Degree in Business, Accounting or Finance.

Lead the acquisition of new and management of existing client relationships; identify selling opportunities and deliver targeted portfolio growth in line with the business plan. Seek and source new solutions for existing clients, enrol clients for alternate channels to offer value-added services and increase transaction volumes. Review client dossiers to capture current and future needs; respond to customers’ requirements and resolve complaints within agreed turnaround times to maintain long-term relationships. Conduct client visits, understand and report on risk profile and update approving authorities with changes to enable necessary action. Adhere to organisational and departmental policies, processes, SOPs, and instructions to deliver required service standards to customers and stakeholders.