Cluster Manager

POSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores - Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store - Orient the new employees to Apparel Store Operations - Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Key Responsibilities - Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage. - Set store sales target to maximize the sales and profitability. - Ensure scheduled staff meetings are conducted on a regular basis. - Maintain and enhance the standards of customer service at all the stores. - Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees. - Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times. - Monitor the inventory movement. - Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. - Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. - Interpret and make decision on operations and visual standards based on store and client’s needs. - Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required. - Responsible for assessing additional training needs required for optimal performance within the store.

Not explicitly separated as a dedicated Requirements section in the posting. The role implies experience in retail store management, recruiting/training, customer service standards, loss prevention, visual merchandising, inventory management, coaching and performance evaluation, and cross-functional communication.

Achieve quantitative measures of performance in areas such as units per transaction, average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, and conversion percentage. Set store sales targets to maximize sales and profitability. Conduct scheduled staff meetings regularly. Maintain and enhance customer service standards across all stores. Adhere to and enforce company SOPs, policies and procedures; conduct loss prevention audits and ensure compliance by all employees. Oversee the implementation and execution of Visual Merchandising guidelines across all stores. Monitor inventory movement. Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes per company and brand requirements. Evaluate employee performance annually and promote open communication through coaching and motivation. Interpret and make decisions on operations and visual standards based on store and client needs. Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required. Identify and address additional training needs required for optimal performance within the store.