Reservations Agent

We are looking for passionate, dynamic and guest-focused Revenue professionals who take pride in delivering outstanding customer service and creative solutions to our guests. As a Reservations Agent, you will keep communication effective on all reservations, so that service is smooth and efficient. Key Responsibilities - Process and confirm guest room reservations made by clients by phone, letter or fax. - Enter all reservations into the system and record all relevant information. Handle enquiries, complaints and requests about reservations. - Stay up to date with promotions in and around the hotel. Follow established procedures to process room reservations, rates, confirmations and hotel facilities. - Show complete product knowledge, understand the rate structure and apply rate management. - Maintain the established filing system for all correspondence. Prepare reports as required by the Reservations Manager or Supervisor. - Promote and maintain good public relations, and work to maximise business. - Keep room status accurate at all times. - Make sure all incoming calls are answered to Rotana standards, information received by fax is entered, and incoming emails are checked constantly. - Organise visa requests for hotel guests as per hotel policy, and upsell whenever you identify an opportunity.

Process and confirm guest room reservations by phone, letter or fax. Enter all reservations into the system and record relevant information. Handle enquiries, complaints and requests about reservations. Stay up to date with promotions in and around the hotel. Process room reservations, rates, confirmations and hotel facilities according to procedures. Maintain product knowledge, understand rate structure and apply rate management. Maintain filing system for correspondence. Prepare reports as required by Reservations Manager or Supervisor. Promote and maintain good public relations to maximise business. Keep room status accurate at all times. Ensure incoming calls are answered to Rotana standards, fax information entered, and emails checked. Organise visa requests for hotel guests per hotel policy and upsell when opportunities arise.