Reservations Agent

About the role

Requirements

• Education/ Qualifications
• You should have a diploma degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills/ written and oral proficiency in English/ while additional language skills are an asset.
• Knowledge and Competencies
• The ideal candidate will be customer focused and with an extremely proactive personality and a courteous/ dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies
• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Responsibilities

• Process and confirm guest room reservations made by clients on the phone/ letter or fax
• Input all reservations into the computer/ recording all pertinent information and attend to inquiries/ complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations/ rates/ confirmations/ hotel facilities/ etc.
• Show complete product knowledge/ understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards/ information received by fax is inputted and check constantly the incoming e mails.
• Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified

Skills

• Diploma in hospitality
• hotel reservations
• customer service
• computer literacy
• English communication
• written and oral proficiency
• rate management
• promotions knowledge
• public relations
• visa processing