Reservations and Communication Centre Agent

Job Description - Respond promptly and courteously to all reservation inquiries via phone, email, and online channels. - Process new bookings, modifications, and cancellations accurately in the reservation system. - Ensure all information is recorded correctly, including guest details, special requests, and payment information. - Promote hotel facilities and upsell room categories and packages to maximize revenue. - Maintain strong product knowledge of the hotel, room types, rates, and promotions. - Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution. - Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences. - Follow up on tentative and group bookings, ensuring conversion and accuracy. - Prepare daily reservation reports and assist in updating occupancy forecasts. - Maintain confidentiality of guest information and adhere to company policies and procedures. Qualifications - Diploma or Bachelor’s degree in Hospitality, Business, or a related field. - Previous experience in a reservations or customer service role, preferably in the hospitality industry. - Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS). - Excellent communication skills in English (Arabic is a plus). - Strong organizational and multitasking abilities. - Customer-oriented attitude with a focus on problem-solving. - Ability to work under pressure and handle multiple tasks simultaneously. - Attention to detail and accuracy in data entry.

Diploma or Bachelor's degree in Hospitality, Business, or related field; Previous experience in a reservations or customer service role; Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS); Excellent English communication skills (Arabic a plus); Strong organizational and multitasking abilities; Customer-oriented with problem-solving focus; Ability to work under pressure and handle multiple tasks; Attention to detail and accuracy in data entry.

Respond promptly and courteously to reservation inquiries via phone, email, and online channels; Process new bookings, modifications, and cancellations accurately in the reservation system; Record guest details, special requests, and payment information correctly; Promote hotel facilities and upsell room categories and packages to maximize revenue; Maintain product knowledge of hotel, room types, rates, and promotions; Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution; Coordinate with Front Office, Sales, and Revenue to ensure smooth guest experiences; Follow up on tentative and group bookings for conversion and accuracy; Prepare daily reservation reports and assist in updating occupancy forecasts; Maintain confidentiality of guest information and adhere to company policies and procedures.