Registration and Eligibility

Key Responsibilities and Duties: 1. Patient Care: - Responsible for opening files for new patients. - Responsible for making patient appointments (including cancellations and rescheduling). - Responsible for registering patients upon arrival for appointment. - Responsible for informing other members of healthcare team when walk-in patient arrive. - Responsible for checking that all valid documents are current, available and scanned into the system including insurance approvals. - Responsible for answering phone at their assigned desk/reception. - Responsible for receiving and handling cash payments. - Responsible for preparing and totaling all bills then handover to the Insurance and finance coordinator and accurate balance of all transactions carried out during the shift 2. Call Center Functions: - Answering phone calls through call center line - Transferring calls to relevant department - Contacting physicians to confirm duties from OPD Calendar 3. Other duties as assigned within the scope of responsibility and requirements of the job. Requirements: Skills and Abilities: Must be able to clearly communicate with patients and their families, physicians and all other staff. Experience: 0 – 2 years’ experience in a customer service related field preferable. Education: Bachelor Degree in Business Administration or related field. Language: Excellent command of oral and written English and Arabic. Licenses / Certifications: N/A

1. Patient Care: - Opening files for new patients. - Scheduling and managing patient appointments (including cancellations and rescheduling). - Registering patients upon arrival for appointments. - Informing other healthcare team members when walk-in patients arrive. - Verifying that all valid documents are current, available, and scanned into the system, including insurance approvals. - Answering phone at the assigned desk/reception. - Receiving and handling cash payments. - Preparing and totaling all bills, then handing over to Insurance and Finance coordinator with accurate balance of all transactions during the shift. 2. Call Center Functions: - Answering phone calls through call center line. - Transferring calls to the relevant department. - Contacting physicians to confirm duties from OPD Calendar. 3. Other duties as assigned within the scope of responsibility and requirements of the job.