Registration and Eligibility

About the role

Requirements

• Job Requirements
• Skills and Abilities: Must be able to clearly communicate with patients and their families, physicians and all other staff.
• Experience:
• 0 – 2 years’ experience in a customer service related field preferable
• Education:
• Bachelor Degree in Business Administration or related field.
• Language:
• Excellent command of oral and written English and Arabic.
• Licenses / Certifications:
• N/A

Responsibilities

• 1. Patient Care:
• - Opening files for new patients.
• - Scheduling and managing patient appointments (including cancellations and rescheduling).
• - Registering patients upon arrival for appointments.
• - Notifying healthcare team when walk-in patients arrive.
• - Verifying that all documents are current, available, scanned into the system, including insurance approvals.
• - Answering phones at the reception desk.
• - Receiving and handling cash payments.
• - Preparing and totaling bills, then handing over to the Insurance and Finance Coordinator with accurate balances for the shift.
• 2. Call Center Functions:
• - Answering phone calls via call center line.
• - Transferring calls to relevant departments.
• - Contacting physicians to confirm duties from the OPD Calendar.
• 3. Other duties as assigned within scope of responsibility.

Skills

• Customer service
• Office administration
• Medical reception
• Billing and cash handling
• Phone etiquette
• Arabic
• English
• Document verification
• Appointment scheduling
• Insurance documentation
• Record keeping
• Interdepartmental communication
• OPD calendar coordination
• Fax/phone transfer
• Data entry