Associate.Customer Care.Aster Muwaileh Medical Centre

• DO — Key Responsibilities • Welcome & greet patients & ask query of the patient as per set checklist • Help in Registration form & Insurance form fill up • Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients • Assist patients to complete all necessary forms and documentation including medical insurance • Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required) • Send patient to concerned counter. Assist patient if required in reaching to the counter • Handover Patient Registration Cards to the patients • Act as first level of Problem Solving and grievance handling of patients • Maintain cordial patient relations • Ensure patients are informed if a doctor is running late or called out • Ensure reception area is well maintained, neat and clean • Ensure all standard protocols set by organization are maintained • Check with Insurance Coordinator for cases requiring approvals • Coordinate with Symphony for insurance related matters • Check with Insurance Coordinator the status of the Insurance card produced by the patient • Check with the Insurance coordinator about the packages covered • Receive Patient File • Enter details in the system • Get insurance card • Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service • Collect money from patients • Make Backdate billing for pending approvals • Call & follow-up with patients regarding NP amounts