Associate.Customer Care.Aster Muwaileh Medical Centre

About the role

Requirements

Responsibilities

• Welcome & greet patients & ask query of the patient as per set checklist
• Help in Registration form & Insurance form fill up
• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Handover Patient Registration Cards to the patients
• Act as first level of Problem Solving and grievance handling of patients
• Maintain cordial patient relations
• Ensure patients are informed if a doctor is running late or called out
• Ensure reception area is well maintained, neat and clean
• Ensure all standard protocols set by organization are maintained
• Check with Insurance Coordinator for cases requiring approvals
• Coordinate with Symphony for insurance related matters
• Check with Insurance Coordinator the status of the Insurance card produced by the patient
• Check with the Insurance coordinator about the packages covered
• Receive Patient File
• Enter details in the system
• Get insurance card
• Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
• Collect money from patients
• Make Backdate billing for pending approvals
• Call & follow-up with patients regarding NP amounts

Skills

• Insurance coordination
• Patient registration
• Billing and co-pays collection
• Medical insurance verification
• Documents and forms processing
• Customer service in healthcare
• Reception administration
• Problem solving and grievance handling
• Hospital insurance packages understanding
• Data entry into patient systems