Senior Systematics Support Engineer (IM/ST)

About the role

Requirements

• Required Technical Skills
• Technology Stack
• - COBOL
• - JCL
• - VSAM
• Core Technical Competencies
• - Systematics IM/ST production support
• - EOD/BOD batch monitoring and support
• - Batch scheduling and job dependency management
• - Production troubleshooting and root cause analysis
• - JCL debugging and optimization
• - VSAM file management and troubleshooting
• - Mainframe production monitoring
• - Incident, problem, and change management
• - Performance monitoring and operational support
• Hosting Environment
• - IBM z/OS
• - IBM Mainframe
• Preferred Experience
• - 6–10+ years of experience in Mainframe Production Support.
• - Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments.
• - Strong hands-on experience with COBOL, JCL, and VSAM.
• - Experience supporting large-scale batch processing and mission-critical production systems.
• - Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
• - Experience working in ITIL-based production support environments.
• - Knowledge of banking core systems and transaction processing is highly desirable.

Responsibilities

• - Provide Level 2/Level 3 production support for Systematics IM/ST applications.
• - Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
• - Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
• - Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
• - Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
• - Monitor application health, system performance, and batch execution to ensure operational stability.
• - Support application releases, production deployments, and implementation activities.
• - Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
• - Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
• - Participate in disaster recovery testing, production readiness reviews, and change implementation.
• - Mentor junior support engineers and provide technical guidance during major production incidents.
• - Ensure compliance with SLAs, operational procedures, and ITIL best practices.

Skills

• COBOL
• JCL
• VSAM
• Systematics IM/ST production support
• EOD/BOD batch monitoring
• batch scheduling
• job dependency management
• production troubleshooting
• root cause analysis
• ITIL best practices
• control-M
• CA-7
• Mainframe on IBM z/OS
• abends debugging
• change management