Senior Digital Channels Support Engineer

Job Description

Requirements

• Required Technical Skills
• Technology Stack
• - Java (Quarkus)
• - Microservices
• - Splunk
• - Microsoft SQL Server
• - Oracle Database
• - Dynatrace
• - Linux
• - Liferay
• - Redis
• - DevOps
• Core Technical Competencies
• - Java Microservices production support
• - Troubleshooting distributed applications
• - Application Performance Monitoring (APM)
• - Production Monitoring and Alert Management
• - Root Cause Analysis (RCA)
• - Log analysis using Splunk
• - Performance analysis using Dynatrace
• - SQL troubleshooting (MS SQL & Oracle)
• - Linux administration and shell scripting
• - Redis administration and troubleshooting
• - Liferay application support
• - DevOps concepts and CI/CD support
• - REST APIs and microservices architecture
• - Incident, Problem, and Change Management
• Hosting Environment
• - OpenShift
• - IBM WebSphere
• Preferred Experience
• - 6–10+ years of experience in Application Production Support.
• - Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.
• - Strong hands-on experience supporting Java (Quarkus)-based microservices.
• - Experience working with OpenShift, containerized environments, and WebSphere.
• - Strong knowledge of Oracle and Microsoft SQL Server databases.
• - Experience using Splunk and Dynatrace for production monitoring and troubleshooting.
• - Experience supporting high-volume, customer-facing applications.
• - Familiarity with Agile, DevOps, and CI/CD practices.
• - Banking or financial services experience is highly preferred.

Responsibilities

• Key Responsibilities
• - Provide Level 2/Level 3 production support for Digital Channels applications.
• - Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.
• - Monitor application performance, system health, and customer-facing services to ensure maximum availability.
• - Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.
• - Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.
• - Support production deployments, releases, rollbacks, and post-deployment validation activities.
• - Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.
• - Support integrations with backend services, databases, middleware, and third-party systems.
• - Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.
• - Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
• - Identify opportunities for automation and continuous operational improvements.
• - Mentor junior engineers and provide technical leadership during major production incidents.

Skills Required