Senior BPMS / IBM BAW Support Engineer

About the role

Requirements

• Required Technical Skills
• Technology Stack
• - IBM Business Automation Workflow (BAW)
• - IBM WebSphere Application Server (WAS)
• - Java Enterprise Applications
• - Application Administration
• Core Technical Competencies
• - IBM Business Automation Workflow (BAW) Administration
• - IBM BPM / BAW Runtime Support
• - Process Server & Process Center Administration
• - IBM WebSphere Application Server (WAS) Administration
• - Workflow and Business Process Monitoring
• - Production Troubleshooting & Root Cause Analysis
• - JVM Performance Analysis
• - Thread Dump & Heap Dump Analysis
• - Application Performance Monitoring
• - Log Analysis and Debugging
• - Linux Administration
• - SSL Certificate Management
• - Incident, Problem, and Change Management
• - DevOps and CI/CD support
• - Performance Tuning and Capacity Planning
• Hosting Environment
• - IBM z/Linux
• Preferred Experience
• - 6–10+ years of experience in Application Production Support.
• - Minimum 4+ years supporting IBM Business Automation Workflow (BAW) or IBM BPM in enterprise production environments.
• - Strong hands-on experience administering IBM WebSphere Application Server (WAS).
• - Experience supporting mission-critical workflow and business process applications.
• - Experience troubleshooting clustered WebSphere environments and distributed enterprise applications.
• - Familiarity with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, or equivalent.
• - Experience working within Agile, DevOps, and ITIL service management frameworks.
• - Banking or financial services experience is highly preferred.

Responsibilities

• - Provide Level 2/Level 3 production support for IBM BAW/BPMS applications.
• - Monitor and support IBM Business Automation Workflow (BAW) runtime environments and workflow services.
• - Lead troubleshooting and resolution of complex production incidents affecting business process applications.
• - Support Process Server, Process Center, and deployment environments.
• - Monitor workflow instances, business services, and application health to ensure maximum availability.
• - Analyze application logs, JVMs, thread dumps, heap dumps, and system metrics to diagnose and resolve production issues.
• - Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
• - Support application deployments, configuration changes, patches, and production releases.
• - Manage application server configurations, clusters, and deployments on IBM WebSphere Application Server (WAS).
• - Collaborate with Development, Middleware, Infrastructure, Database, and DevOps teams during major incidents and releases.
• - Perform production readiness reviews and post-deployment validation.
• - Develop and maintain operational documentation, runbooks, knowledge base articles, and support procedures.
• - Drive operational improvements through automation, monitoring enhancements, and proactive health checks.
• - Mentor junior engineers and provide technical leadership during critical production incidents.
• - Ensure compliance with SLAs, operational standards, security policies, and ITIL best practices.

Skills

• IBM Business Automation Workflow (BAW) Administration
• IBM WebSphere Application Server (WAS) Administration
• Java Enterprise Applications
• Production Troubleshooting
• Root Cause Analysis (RCA)
• JVM Performance Analysis
• Thread Dump & Heap Dump Analysis
• Application Performance Monitoring
• Log Analysis and Debugging
• Linux Administration
• SSL Certificate Management
• DevOps and CI/CD support
• Performance Tuning and Capacity Planning
• Dynatrace
• Splunk
• AppDynamics