Business Operation Management Intern

Responsibilities: 1. Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides. 2. Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc. 3. Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics. 4. The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution. 5. Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems. Requirements: 1. Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider. 2. Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs. 3. have a sense of service, able to think customer-centered. 4. Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel. 5. Have experience in the Middle East market, Arabic and English can be used as working languages. Highlights: 1. Rich opportunities for business collaboration, focus on experience, and deeply participate in the formulation and optimization of business strategies. 2. A good organizational atmosphere, easy collaboration, rich opportunities for cross national and cross-cultural learning and exchange.

1. Understand the takeaway industry and current market demand, know the service rules for customer, merchant and rider. 2. Strong data analysis, problem insight, and communication/collaboration skills; clear thinking; able to identify problems and propose improvements. 3. Customer-centered mindset. 4. Rigorous, practical work attitude with strong sense of responsibility; able to travel across countries. 5. Experience in the Middle East market; working languages Arabic and English.

1. Output service rules for takeaway across user, merchant, and rider sides to ensure balanced experiences. 2. Design the entire service journey from AI to manual customer service, including routing, layering, and risk control. 3. Create takeaway journeys and scenarios aligned with Saudi customer habits; define applicable service processes, solutions, and communication tactics. 4. Target frontline customer service in the contact center; ensure processes are clear, concise, and easy to operate; optimize to improve resolution. 5. Analyze service data and customer feedback; continuously identify pain points and feed insights to drive business improvements to reduce issues.