Senior Officer- Customer Happiness Centers

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Senior Officer- Customer Happiness Centers (26003381)Job Description Senior Officer- Customer Happiness Centers - (26003381) Job Description Strategy Support departmental objectives by ensuring timely execution of administrative and reporting requirements.Assist in implementing organizational policies, procedures, and compliance requirements within the department. Operations Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards.Manage manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders. Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up. Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols. Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports. Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies. Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment. Attend departmental meetings, prepare minutes, and follow up on assigned action points. Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems. Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied. Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.). Product / Process Improvement Ensure systematic filing, record-keeping, and compliance with document control and information security procedures.Recommend improvements in administrative workflows, reporting, and secure document handling.Participate in training on new administrative systems, tools, and information security awareness.Support continuous improvement initiatives by providing feedback from day-to-day operations Qualifications Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma) in related fieldPositive attitude with a willingness to support customers and team membersStrong customer service mindset and ability to respond professionally to customer needsEagerness to learn and deliver tasks with accuracy and qualityGood verbal and written communication skills Basic understanding of customer communication and professional correspondenceFamiliarity with general administrative and office support practicesAbility to prepare simple reports, presentations, and documentationBasic knowledge of systems, applications, and digital communication toolsUnderstanding of customer service processes and service quality standardsAbility to coordinate with internal teams and support stakeholder interactionsAwareness of organizational policies, procedures, and compliance requirementsWillingness to learn about customer experience improvement and service excellence practicesBasic understanding of health, safety, and workplace compliance standards Job Category: AdministrationAdvertiser: Roads and Transport AuthorityDepartment: Customer HappinessEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 27/10/2026Unposting Date: 03/11/2026

Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management. 0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma). Positive attitude with a willingness to support customers and team members. Strong customer service mindset and ability to respond professionally to customer needs. Eagerness to learn and deliver tasks with accuracy and quality. Good verbal and written communication skills. Basic understanding of customer communication and professional correspondence. Familiarity with general administrative and office support practices. Ability to prepare simple reports, presentations, and documentation. Basic knowledge of systems, applications, and digital communication tools. Understanding of customer service processes and service quality standards. Ability to coordinate with internal teams and support stakeholder interactions. Awareness of organizational policies, procedures, and compliance requirements. Willingness to learn about customer experience improvement and service excellence practices. Basic understanding of health, safety, and workplace compliance standards.

Strategy: Support departmental objectives by ensuring timely execution of administrative and reporting requirements. Assist in implementing organizational policies, procedures, and compliance requirements within the department. Operations: Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards. Manage manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders. Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up. Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols. Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports. Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies. Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment. Attend departmental meetings, prepare minutes, and follow up on assigned action points. Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems. Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied. Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.). Product / Process Improvement: Ensure systematic filing, record-keeping, and compliance with document control and information security procedures. Recommend improvements in administrative workflows, reporting, and secure document handling. Participate in training on new administrative systems, tools, and information security awareness. Support continuous improvement initiatives by providing feedback from day-to-day operations.