Senior Officer- Customer Happiness Centers

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Senior Officer- Customer Happiness Centers (26003482)Job Description Senior Officer- Customer Happiness Centers - (26003482) Job Description StrategySupport departmental objectives by ensuring timely execution of administrative and reporting requirements. Assist in implementing organizational policies, procedures, and compliance requirements within the department. Operations Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards. Manage manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders. Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up. Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols. Enter permissions, attendance, and leave data into systems (e.g., Time & Attendance, Tarasul, CRM) and prepare periodic reports. Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies. Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment. Attend departmental meetings, prepare minutes, and follow up on assigned action points. Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems. Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied. Coordinate with HR for employee-related requests (leaves, training, certificates, resignations, etc.). Product / Process Improvement Ensure systematic filing, record-keeping, and compliance with document control and information security procedures. Recommend improvements in administrative workflows, reporting, and secure document handling. Participate in training on new administrative systems, tools, and information security awareness. Support continuous improvement initiatives by providing feedback from day-to-day operations. Qualifications Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma) in related fieldBasic understanding of executive communication and professional correspondenceFamiliarity with general administrative practices and office coordinationAwareness of intranet usage and content governance processesAbility to support presentation preparation and executive reportingGeneral understanding of the organization’s business context and operationsBasic knowledge of technical reporting and documentation practicesFamiliarity with committee and team coordination activitiesAwareness of knowledge and innovation management conceptsUnderstanding of policy implementation and compliance requirementsBasic awareness of quality, health, and safety standardsGood communication and stakeholder coordination skills Job Category: AdministrationAdvertiser: Roads and Transport AuthorityDepartment: Customer HappinessEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 28/10/2026Unposting Date: 27/11/2026

Diploma/ Bachelor’s degree in Business Administration, Office Management, or Human Resources Management; 0-1 Years in case of Bachelor’s degree (5+ years in case of Diploma) in related field; Basic understanding of executive communication and professional correspondence; Familiarity with general administrative practices and office coordination; Awareness of intranet usage and content governance processes; Ability to support presentation preparation and executive reporting; General understanding of the organization’s business context and operations; Basic knowledge of technical reporting and documentation practices; Familiarity with committee and team coordination activities; Awareness of knowledge and innovation management concepts; Understanding of policy implementation and compliance requirements; Basic awareness of quality, health, and safety standards; Good communication and stakeholder coordination skills

Support departmental objectives by ensuring timely execution of administrative and reporting requirements; Assist in implementing organizational policies, procedures, and compliance requirements within the department; Maintain accurate documentation and records to support decision-making, audit readiness, and information security standards; Manage manager schedules, coordinate appointments, and arrange meetings with internal and external stakeholders; Prepare, draft, and register correspondences, circulars, and official letters; ensure timely dispatch and follow-up; Maintain and update departmental files, records, and databases in hard and electronic formats, ensuring confidentiality and compliance with information security protocols; Enter permissions, attendance, and leave data into systems and prepare periodic reports; Support onboarding of new employees by coordinating requirements such as PCs, phones, employee cards, and office supplies; Maintain inventory of office supplies, process procurement orders, and coordinate maintenance of office equipment; Attend departmental meetings, prepare minutes, and follow up on assigned action points; Track and close assigned tasks, suggestions, and complaints within approved SLAs using RTA systems; Provide clerical support including scanning, archiving, and organizing documents while ensuring information security measures are applied; Coordinate with HR for employee-related requests; Ensure systematic filing, record-keeping, and compliance with document control and information security procedures; Recommend improvements in administrative workflows, reporting, and secure document handling; Participate in training on new administrative systems, tools, and information security awareness; Support continuous improvement initiatives by providing feedback from day-to-day operations